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Grievance procedure

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by Jason Clark, Feb 19, 2020.

  1. Jason Clark

    Jason Clark New Member

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    Hi,

    Whilst I believe its not mandatory (having been certified without one for a couple of years).

    Does anyone know if Grievance procedure has a place in ISO9001 in terms of which section it might belong too?

    Thanks,
    Jason
     
  2. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Welcome, Jason.

    No, there's no provision in ISO 9001 for such a thing. It's about product, not HR practices/policies etc.
     
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  3. Jason Clark

    Jason Clark New Member

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    Thanks Andy.
     
    Andy Nichols likes this.
  4. RoxaneB

    RoxaneB Moderator Staff Member

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    To echo Andy, it doesn't really have a home within a quality management system, however, it could find a home within a business management system. What are you attempting to do with the process/procedure?
     
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  5. BradM

    BradM Moderator Staff Member

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    Hello Jason! When you state grievance procedure, are you speaking specifically in terms of employee/ HR/ union type grievances? Or are you referring to another use for that term?
     

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