Hey guys! At my company, we are in the middle of implementing IATF. We don’t manufacture any new parts for automotive, but we re-manufacture service parts for several OEM’s that are replaced under factory warranty. (Please don’t tell me that our company is out of scope of IATF, because it’s not, and I’m tired of explaining that. lol. Our customers and registrar both agree that we are in scope, but that’s always the first thing people say when I describe our company) I’ve put together a small team at my company to set KPI’s company wide, and we are running into a problem. We are having trouble agreeing on what needs to have a KPI. My worry is that we overdo this and waste a lot of time developing KPI’s that we don’t need. Our Quality Objectives are · Quality · Safety · Efficiency Here is what we are planning to set KPI’s for: 1. Reman (Several production lines, for several OEM customers) 2. Recycle 3. Manufacturing (this is non-automotive, and out of scope of IATF, we re-purpose parts not fit for automotive for industrial use) 4. Logistics (we distribute new and used parts for OEM’s) 5. Support: Operations Accounting Human Resources Quality (Corrective Action Response time, Repeat Nonconformities, Time Spent Auditing vs Budgeted) Maintenance, and Calibration Engineering (Proj $ Budget / Actual, Proj Time Budget / Actual, On-time Task/Proj/Milestone completion) R&D Fabrication I have heard that every process needs to have a KPI, is that true? I have about 30 procedures, every procedure is for a process, do each of these need KPI’s? We need to monitor supplier performance, does that need to have a KPI? Warranty performance is a required input of Management Review, does that need a KPI? What exactly do they mean by warranty performance? Percentage of returned product? If anyone can shed some light on this, it would be greatly appreciated. Thanks!