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external suppliers of non-core services

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by The Arbiter, Jun 12, 2021.

  1. The Arbiter

    The Arbiter Member

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    If a service is part of the product, for instance; spray painters or data storage, that we pass on to the customer, then we look at clause 8.4 "Externally provided processes, products and services" and its all part of operation, planning and control. Simples!
    BUT
    What about "selection and control" of; external trainers, cleaners or fire system testers? The closest I can find is 8.4.1 "..... is provided by an external provider". Is that right? If it goes wrong, is it the same clause? Where is the part where you review IF its not working effectively?
     
  2. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Welcome. Is the above part of the processing associated with the product? Ensuring conformity to requirements. If not, it's likely not part of the QMS scope
     
    John C. Abnet likes this.

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