Hello everyone, According to IATF 7.3.2 item; The organization shall maintain a documented process(es) to motivate employees to achieve quality objectives, to make continual improvements, and to create an environment that promotes innovation. The process shall include the promotion of quality and technological awareness throughout the whole organization. I have a document about this but consultant said that this does not meet the standard. I'm also trying to complete our current and outdated documents for our IATF audit soon. If you share your know-hows and if any document I will be pleased to. Thanks in advance.