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Discussion of ISO 9001:2015 - "Quality Objectives" term

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by Vo Tien Manh, Jul 21, 2018.

  1. Vo Tien Manh

    Vo Tien Manh New Member

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    My customers have been embarrassed with the "quality objectives" term. It is not difficult to do, but it is boring and inefficient to do with this term. Did you encounter this problem?\
    This is my video about this issue
     
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  2. Muhammad Imran Khan

    Muhammad Imran Khan New Member

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    Hello Team,

    I am looking for Standards Document. Can you please share the link for ISO 9001:2015 Standards Document.
     
  3. tony s

    tony s Well-Known Member

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    ISO 9001:2015 is less prescriptive in developing documents. The matrix below identifies the clauses on where documents that ISO 9001 requires to be maintained/retained and documents that are to be maintained/retained as deemed necessary by the organization.
    upload_2018-8-1_10-8-27.png
     
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  4. Muhammad Imran Khan

    Muhammad Imran Khan New Member

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    thanks tony
    would it be possible to share the complete document ?
    ISO 9001:2015 Standards

    Thanks in advance
     
  5. Atul Khandekar

    Atul Khandekar Administrator Staff Member

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    You will need to purchase your copy from iso.org or some agency that is authorized to sell ISO standards.

    Please do not ask for any copyrighted standards or documents. It would be a violation of copyright to request or share such a document on this website.

    Thanks.
     
  6. Muhammad Imran Khan

    Muhammad Imran Khan New Member

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  7. Neo113016

    Neo113016 Member

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    Hi Vo,

    You can use "business targets" instead.
     
  8. Vo Tien Manh

    Vo Tien Manh New Member

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    Yes, I think so.
    I like structure {Business objectives (general) -> Planing how to do -> Targets (specific numbers)}
    than structure {Objectives (measurable or numbers) -> Planing how to do}
     
  9. Andy Nichols

    Andy Nichols Moderator Staff Member

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    I'm not sure that's entirely true. Let's take "Increase sales revenue by 5%"

    Please explain to me how the Quality Management System enables this "business target" to be met.
     
  10. tony s

    tony s Well-Known Member

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    My approach in developing quality objectives is as follows:
    • understand first the purpose of the organization (i.e. mission);
    • set the aspiration of what the organization would like to become (i.e. vision);
    • develop the strategies while giving consideration to the organization's context and needs/expectations of interested parties (i.e. strategic directions);
    • establish performance results to be achieved on each department within the organization to support the strategic direction (i.e. quality objectives).
     
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  11. Vo Tien Manh

    Vo Tien Manh New Member

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    I am a quality management consultant. I am really concerned about whether to set OBJECTIVES that should be done first and then THINGS to be done (as stated by the 9001:2015 standard), or to set THINGS to do first, then set TAGETS of them. Is it possible that after defining the context, analyzing risks and opportunities, it will bring out what needs to be done first, then set the results to be achieved. This is more realistic, especially for small businesses.

    Please consider my opinion and give me some advice.
     
    Last edited by a moderator: May 10, 2020
  12. Eric Twiname

    Eric Twiname Well-Known Member

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  13. Andy Nichols

    Andy Nichols Moderator Staff Member

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    I'm not sure it has to be either/or. If you understand how most businesses get started, it's a developmental and upwards spiral of "PDCA". Who really cares where the spiral begins?
     
  14. Atul Khandekar

    Atul Khandekar Administrator Staff Member

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    Vo Tien Manh,
    I merged your two threads seeking opinions on Quality Objectives.
     
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  15. Eric Twiname

    Eric Twiname Well-Known Member

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    I keep thinking about the question, because it seems so obvious why it is the way it is...and I think I understand now...

    You choose an "objective" : Increase revenue by 10% over last year (Purpose)
    Then you choose the avenue "Things": Marketing campaign in a new market segment (Plan)
    Then you choose how to enact that Plan doing "Things": Market this way, using this ad agency...gear up new products (Plan)
    Then you do it...(Progress).

    Each step of the Plan may have specific targets...not the overall purpose, but it's own specific target for that step "After this step, we should get 100 new customer inquiries".
    The new inquiries are not the overall purpose...that remains 10% increase in revenue...but it is a target (sub-objective?) which is chosen after deciding "things".

    Is that what you're asking about?

    Objectives comes before Things...because it's the main objective. There are many sub-targets along the way, and some must logically come after deciding the task...and all pointed toward the overall objective.
     
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