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Discussion of ISO 9001:2015 - "Quality Objectives" term

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by Vo Tien Manh, Jul 21, 2018.

  1. Vo Tien Manh

    Vo Tien Manh New Member

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    My customers have been embarrassed with the "quality objectives" term. It is not difficult to do, but it is boring and inefficient to do with this term. Did you encounter this problem?\
    This is my video about this issue
     
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  2. Muhammad Imran Khan

    Muhammad Imran Khan New Member

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    Hello Team,

    I am looking for Standards Document. Can you please share the link for ISO 9001:2015 Standards Document.
     
  3. tony s

    tony s Well-Known Member

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    ISO 9001:2015 is less prescriptive in developing documents. The matrix below identifies the clauses on where documents that ISO 9001 requires to be maintained/retained and documents that are to be maintained/retained as deemed necessary by the organization.
    upload_2018-8-1_10-8-27.png
     
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  4. Muhammad Imran Khan

    Muhammad Imran Khan New Member

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    thanks tony
    would it be possible to share the complete document ?
    ISO 9001:2015 Standards

    Thanks in advance
     
  5. Atul Khandekar

    Atul Khandekar Administrator Staff Member

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    You will need to purchase your copy from iso.org or some agency that is authorized to sell ISO standards.

    Please do not ask for any copyrighted standards or documents. It would be a violation of copyright to request or share such a document on this website.

    Thanks.
     
  6. Muhammad Imran Khan

    Muhammad Imran Khan New Member

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  7. Erickson Rabena

    Erickson Rabena Member

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    Hi Vo,

    You can use "business targets" instead.
     
  8. Vo Tien Manh

    Vo Tien Manh New Member

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    Yes, I think so.
    I like structure {Business objectives (general) -> Planing how to do -> Targets (specific numbers)}
    than structure {Objectives (measurable or numbers) -> Planing how to do}
     
  9. Andy Nichols

    Andy Nichols Moderator Staff Member

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    I'm not sure that's entirely true. Let's take "Increase sales revenue by 5%"

    Please explain to me how the Quality Management System enables this "business target" to be met.
     
  10. tony s

    tony s Well-Known Member

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    My approach in developing quality objectives is as follows:
    • understand first the purpose of the organization (i.e. mission);
    • set the aspiration of what the organization would like to become (i.e. vision);
    • develop the strategies while giving consideration to the organization's context and needs/expectations of interested parties (i.e. strategic directions);
    • establish performance results to be achieved on each department within the organization to support the strategic direction (i.e. quality objectives).
     

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