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Customer complaint

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by Rajan Gupta, Nov 3, 2017.

  1. Rajan Gupta

    Rajan Gupta Member

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    I am in the process of drafting the claim management procedure
    Need few inputs from this forum.

    Just help me out to know under which clause do we need to mention the following
    1)Claim management procedures like claim registration , claim investigation , claim closure.
     
  2. Golfman25

    Golfman25 Well-Known Member

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    Try 8.2.1 c)
     
  3. tony s

    tony s Well-Known Member

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    You can also refer to the requirements on clauses:
    • 8.5.5e;
    • 9.1.2;
    • 9.3.2c.1;
    • 10.2.1
     

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