Discussion in 'ISO 9001:2015 - Quality Management Systems' started by B Romer, May 22, 2019.
Where do I even begin?
Welcome to QFO. What industry are you in?
High tech manufacturing
What do you understand about what's required?
Context is comprised of:
Internal and external issues, interested parties, system scope and quality system and its processes, what is the question?
Since there are requirements in the ISO standards that can be more appropriately established if organizations clearly understood their context, the structure of the ISO standards aptly started by requiring organizations to define first their context. Clear understanding of the internal and external issues, needs and expectations of interested parties will help any organization in establishing a more appropriate:
scope of the QMS,
requirements for the products and services,
actions to address risks and opportunities,
inputs to management reviews
Trying to grasp what is required by the standard
We have had conversations on this topic before. Using the 'search' bar in the upper right, I queried "Context" and selected the 'Title Only' box. This list was created. Reading these may offer you some insight and first step ideas.
Yup, I found it tough, too, initially.
So, I'd suggest you a) get a copy of ISO/TS 9002 which is a good guide. The section 4 requirements are a way to get your management team to look at the business and where you want to be in the future and identify the things which will influence the attainment of that vision. These may be a) employee retention issues and b) emerging technologies. These represent risk and opportunity. Then your management should identify the so-called "interested parties". These are going to be limited to those who are interested in your product and performance as a business. Customers, suppliers, end users, employees etc. Also, what are their needs and expectations? This all sets a framework for establishing quality policy, quality objectives and the performance of the QMS. It's linked to section 6 because you'll have to develop a process, for example, to adopt the emerging technologies if you decide to pursue that...
A common external issue is the lack of skilled people in the market, So often organizations are deciding to train their own. So, what does that process look like? Who will do it etc?
Thanks for the guidance...much appreciated!
Good day @B Romer ;
Consider context of the organization as a macro level look at your organization. Consider this simplified approach....
4- Context of the organization
Who are you (your organization) , WHAT do you do, WHO cares, and WHAT do they care about
Hope this helps.
You can also add WHY do you exist?
Totally agree on the WHY! I'm a major Simon Sinek groupie and love his TED Talk on "How Great Leaders Inspire Action" where he discusses the importance of Why.
Separate names with a comma.