Hello Friends,: In ISO 9001:2008 Clause 8.5.2 states that corrective actions shall be appropriate to the effects of the nonconformities encountered. I have even read articles that talk about ranking the nonconformities based on severity to decide if it needs a corrective action. Q1) Is this approach right? or Should we do corrective action requests for every single NC or for only those that need special attention? Please reply. Q2) Clause 8.5.2 e) states that 'Records of the results of action taken'. Can someone please explain this and provide an example on how to keep records of results of action taken. What kind of forms to use. Are there any templates available for such forms? Please reply.