The company that I work for is a custom manufacturing house. We do not have "shelf" items, nor do we market any specific products we build. Our engineering team is responsible for designing some product, however those designs are based on customer specs/requirements and at the end of the design phase the designs are customer approved. In our quest to reach ISO compliance, we have excluded clause 8.3 from the audit plan. Unfortunately, the president of the company is starting to worry about our ability to "sell" that we aren't actually designing product and that excluding clause 8.3 may not be applicable. All of the CBs I have talked to during the quoting process seemed to be on the side of excluding 8.3 because we dont actually design product and market that product to have specific characteristics and capabilities. We just design and build what our customers want and essentially those customers own that design. However, since our engineering team is doing some design work (again, all customer based) do we need to think about including 8.3 in our audit plan? Our current "Design" process is not at all documented because our engineers are typically working one on one with the customer to achieve their desired outcome. Each RFQ has the potential to be handled differently, it just all depends on the customer and the product they want built.