Hi guys, A recent customer audit (on us) highlighted that whilst we have a change control process in relation to the product and development, we do not have one for changes to e.g. key personnel, buildings, systems, equipment and processes. In reality, the high level changes that they are talking about would be handled by the board and I may never know anything about them until they are announced. The changes would of course be controlled and risks/impacts addressed during the process. Our customer is looking for us to produce a procedure which typically would have associated forms such as a change request note and change request log but I am not convinced that a change to say the MD or a move to another premises would ever realistically go through this process. Lower level changes to say procedures could go through such a process however we use our non conformance/observation/ofi system to handle these. What I don't want to do, is bring in a system that is not going to be used as is not appropriate. Your thoughts as always would be much appreciated. Thanks in advance!