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Books - How to improve auditing questions etc

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by WelshRambler, Jan 24, 2024.

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  1. WelshRambler

    WelshRambler New Member

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    Hi

    Please could you help? I'm currently trying to improve my auditing skills by how I ask questions to the person I'm interviewing.

    Evening All
    Does anyone have any recommendations on books for auditors please?

    I'm trying to improve the questions I ask during audits and the way they are asked etc.

    I'm currently reading People Power by Karen J Hewitt

    There's also a book I want to read about how to talk to people but can't find the title of it right now. Maybe it's called "how to talk to anyone"......

    Any help would be great thanks
     
    WelshRambler, Jan 24, 2024
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  2. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Welcome Welsh Rambler! Your question is something I am very interested in and am currently working on, to improve auditor training. Later this year I hope to publish a new book on Internal Auditing with that research.
    I’m not sure about books on questioning, per se, however, there are some really good YouTube videos, including the basics from Litmos Heroes such as this: then there’s this one I reference, too:
    and also this one: https://youtu.be/ygmP0fAJWwo?si=A3cwpbZTp2asBrb5
     
    Andy Nichols, Jan 24, 2024
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  3. Golfman25

    Golfman25 Well-Known Member

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    My advice as an auditee, is don't ask the answer. Ask the question you're trying to explore.

    For example, if I had a dollar for every time I was asked "Can I see your management review meeting minutes?" The question should be "how do you document your management reviews?" The first presumes I do the whole meeting minutes thing. And then I have to "defend" why we don't do it that way. The other allows me to explain what we do and how we do it.
     
    Golfman25, Jan 24, 2024
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  4. Andy Nichols

    Andy Nichols Moderator Staff Member

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    That’s a typical external auditor question. That’s a lost cause…:D
     
    Andy Nichols, Jan 24, 2024
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  5. Andy Nichols

    Andy Nichols Moderator Staff Member

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    There are 3 quite different (Quality) auditing roles. Which one are you specifically interested in?
     
    Andy Nichols, Jan 25, 2024
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