Hi All, My company completed it's first certification audit against the ISO 9001:2015 standard in November. One minor nonconformity was noted around Clause 7.3 Awareness. According to Section 7.3 of ISO 9001, the organization shall ensure that persons doing work under the organization’s control are aware of the quality policy, relevant quality objectives, their contribution to the effectiveness of the quality management system, including the benefits of improved performance, and the implications of not conforming with the quality management system requirements. The process used by the organization to ensure a suitable level of awareness is not entirely effective. Evidence indicates that the organization has not established a process to evaluate the level of employee awareness and various employees interviewed during the audit were not able to show a suitable level of awareness about their quality objectives and consequences. Note: This is a minor nonconformity and not a major nonconformity because the organization has made efforts to communicate information about the QMS, including objectives, risks and procedures to employees of the organization. There is no evidence observed during the audit that demonstrated that the lack of awareness of employees was impacting the quality of their services. In our response to the certification body, we included awareness training as a something we would do as well as specifically auditing for Clause 7.3 in our internal audits. Does anybody in this group already have a good awareness training powerpoint? If so, I'd love to get a copy. Thanks for your help!