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Are there good practice of QMS communication

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by jaltangerel, Dec 19, 2017.

  1. jaltangerel

    jaltangerel Member

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    Are there good practice of QMS communication.
    What can i do for implementing clause 7.4?

    I have some English language problems. I deal with topics from Mongolia. I'm sorry there are may some mistakes of grammar.

    I'll very glad for any advice
     
  2. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Your English is fine! (I'm English!)

    QMS communication is about letting people know how processes are working to the stated quality objectives, customer feedback, individual/department recognition - as appropriate - issues to be aware of (product quality problems) and improvements being made. That's a good start!
     
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  3. tony s

    tony s Well-Known Member

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    Some practices for communication:
    • posting of product catalogs into the website;
    • marketing collaterals (e.g. brochures, catalogas, etc.);
    • staff meetings, operational meetings, management meetings;
    • internal correspondences or memoranda;
    • newsletters;
    • intranet correspondences;
    • public address system;
    • appointment of information officer or spokesperson for external affairs;
    • feedback mechanisms;
    • use of electronic mailing;
    • etc.
     
  4. jaltangerel

    jaltangerel Member

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    Thanks for your useful advice :)
     
  5. The PPAP Assassin

    The PPAP Assassin Active Member

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    I set up communication boards near each process area that contain recent quality alerts, claim tracking charts, safety information, the quality policy, and educational items related to the process.
     
  6. hogheavenfarm

    hogheavenfarm Well-Known Member

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    I am a big fan of Quality Alerts, as well as Visual Procedure Manuals, we use them often. They are especially useful where parts are "right" and "left" (mirrored) to visually demonstrate the differences. They also do not suffer from language barriers.
     
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  7. tony s

    tony s Well-Known Member

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    Quality Alerts can also satisfy the requirements in 7.1.6 - Organizational Knowledge. Where lessons learned from experience are shared to achieve planned results.
     

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