A talk, or phone call, objective evidence?

Theodora Rondozai · Nov 7, 2019

RoxaneB said: ↑

If you wish to issue an NC for someone not wearing their safety glasses, go for it, however, you run the risk of internal auditors being labelled as cops/police and simply a team that attempts to "catch" people doing the wrong things all while adding little to no value to the organization.

Context and risk assessment are key. What if someone had just stepped out of an office, on to the shop floor, but not yet in the main area where all the magic of production happens? Would you honestly issue an NC for that? If so, you've done nothing but create extra paperwork for the organization and accomplished nothing in the way of helping the organization. If you see the person without the glasses and not yet in a high-risk area, a quiet word with the individual will suffice. How they respond could then determine the issuance of an NC - if they ignore you and continue on, NC; however, if they slap their forehead and say thanks for the reminder while putting their glasses on, no harm done and you now come across as someone who is more focused on helping than slapping the handcuffs on wrong-doers.
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I totally agree on context and risk assessment. I was basing my assertion on OP saying in "an area where employeeS are not wearing safety glasses, and it is clearly a NC", implying that safety glasses are a requirement set by the organisation that is being generally ignored. It didn't sound like a once off, slap-on-the-forehead situation, which of course would not warrant an NC. I also agree with the comment that it's not a quality issue, but the example seemed to be from an ISO 19011 point of view.

Jennifer Kirley · Nov 8, 2019

It is a question about audit scope, which is required prior to the audit and should not be overstepped in order to keep the confidence of auditees. We need to avoid "berry picking" when we can; just keep in mind nothing prevents you from bringing the issue to responsible persons and letting them handle it.

However, if the quality procedure includes a section about safety requirements, including PPE (which I have seen) and the process people are not wearing the PPE required in the quality procedure, you are still within scope as long as that procedure is included.

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A talk, or phone call, objective evidence?

Theodora Rondozai New Member

Jennifer Kirley Moderator Staff Member

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A talk, or phone call, objective evidence?

Theodora Rondozai New Member

Jennifer Kirley Moderator Staff Member

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