5.3.1 Organizational roles, responsibilities, and authorities -supplemental.

Top management shall assign personnel with the responsibility and authority to ensure that customer requirements are met.

Does any one know How can this requirement be met?


The job description should include a section of Costumer requirement responsabilitie?


Thank you

 

The job description is one form of documenting this information. We have a Resources, Roles, Responsibility and Authority document that lists this information and is easily accessible. It gives a brief description of the roles and responsibilities from upper management on down.

 

Thank you qmr1976, the document that you mentioned inlcude o how it is linked to the CSR.

 

You're very welcome. Not specifically but it can always be added to reflect as such. Right now it just states management rep is responsible for compliance to the quality/environmental management system, which includes reference to CSR in all applicable quality procedures.