Our company remanufactures high voltage batteries for hybrid, and electric cars. We have already obtained ISO 9001:2015 certification, and we are working to get IATF. Our customers are vehicle manufactures like GM, They all have PPAP programs, and do supplier audits on us regularly. I am going through the standard, and am trying to figure out if we comply to 5.1.2 (Customer Focus), and 220.127.116.11 (Feedback of information from service). Dealerships call us directly to order batteries that are being replaced under warranty, and we receive payment though the OEM's. My questions are: Do our customer's PPAP's, and supplier audits satisfy 5.1.2, & 18.104.22.168? Should we consider dealerships to be our customers since they are ordering directly through us? Do we need to have the parts managers fill out surveys? The owner of our company hates surveys, and doesn't want to annoy the hell out of everybody by sending them out. He believes that nobody likes them, and nobody wants to fill them out. (I agree with him, lol) Any input would be greatly appreciated! Thanks!