Dismiss Notice
You must be a registered member in order to post messages and view/download attached files in this forum.
Click here to register.

4.2 Understanding the Needs and Expectations of Interested Parties

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by Suraiya Ramkissoon, Feb 5, 2019.

  1. Suraiya Ramkissoon

    Suraiya Ramkissoon Active Member

    Joined:
    Nov 30, 2018
    Messages:
    55
    Likes Received:
    20
    Trophy Points:
    7
    Hi everyone,

    I've identified Competition Companies as one of the interested parties to my QMS (dealership and distribution company).

    I'm wondering what would be the best way to identify their needs and expectations and assessment tools. See my attempt below. Feedback appreciated.

    upload_2019-2-5_9-59-46.png

    Suraiya
     
  2. Andy Nichols

    Andy Nichols Moderator Staff Member

    Joined:
    Jul 30, 2015
    Messages:
    2,935
    Likes Received:
    1,518
    Trophy Points:
    112
    Location:
    In the "Rust Belt"
    Welcome Suraiya:

    Are your competitors really interested in your QMS? As an interested party? I know ISO 9004 gives guidance in this respect, but I think that's for extremely rare situations. I wouldn't include them, frankly.
     
  3. KyleG

    KyleG Active Member

    Joined:
    Nov 7, 2018
    Messages:
    96
    Likes Received:
    67
    Trophy Points:
    17
    Location:
    Reno Nevada
    In what case would a Competitor be an interested party? I don't see why they would care (or why i would care) about their interest in what my company is doing.
    (im truly curious)
     
    Andy Nichols likes this.
  4. Andy Nichols

    Andy Nichols Moderator Staff Member

    Joined:
    Jul 30, 2015
    Messages:
    2,935
    Likes Received:
    1,518
    Trophy Points:
    112
    Location:
    In the "Rust Belt"
    There are sectors of the market where, if one company fails, they all fail, so although strictly competitors, they are somewhat dependent upon each other. The tobacco industry is like this. They "share" things like testing results, standards etc, yet they are sales competitors.
     
    judegu and John C. Abnet like this.
  5. RoxaneB

    RoxaneB Moderator Staff Member

    Joined:
    Jul 31, 2015
    Messages:
    778
    Likes Received:
    887
    Trophy Points:
    92
    Location:
    Ontario, Canada
    Perhaps not strictly in the world of ISO, but from a strategic alliance perspective, they may be interested. Sure, they may also want to see this type of information and use it to their advantage, as well, but I'm trying to avoid sounding too jaded and cynical today. :cool:
     
  6. tony s

    tony s Well-Known Member

    Joined:
    Sep 10, 2015
    Messages:
    979
    Likes Received:
    738
    Trophy Points:
    92
    Location:
    Laguna Philippines
    Maybe that's why ISO/TS 9002:2016 put "competitors" in the last of the examples of interested parties.
    upload_2019-2-6_11-45-31.png
     
    Andy Nichols likes this.
  7. Qualmx

    Qualmx Well-Known Member

    Joined:
    Oct 7, 2015
    Messages:
    391
    Likes Received:
    48
    Trophy Points:
    27
    Location:
    Mexico
    It Could be the reason to include them, the price of products? Real prices, what happens if your competitor sells products at very low prices? This affect your company.
     
    Ellie likes this.
  8. KyleG

    KyleG Active Member

    Joined:
    Nov 7, 2018
    Messages:
    96
    Likes Received:
    67
    Trophy Points:
    17
    Location:
    Reno Nevada
    I think i understand, I was recycling Lead at a previous employer, during my time there the LARGEST lead recycling company in the world invested in us because we had a better way to recycle lead more environmentally friendly etc. They were an interested party because they were investors but also competitors? They were basically keeping the company afloat while we were ironing out the technology.
     
  9. Suraiya Ramkissoon

    Suraiya Ramkissoon Active Member

    Joined:
    Nov 30, 2018
    Messages:
    55
    Likes Received:
    20
    Trophy Points:
    7
    this is where i got the idea to include them as an interested party.

    my thought process was surrounding market analysis so our competitor is an interested party as they want our market share... we control it via continuous market analysis and marketing strategies to mitigate the risk of loosing market share.

    after all ISO is supposed to add value to our organisation and i figured this would be another way to incorporate the business aspect of our organisation.
     
  10. Qualmx

    Qualmx Well-Known Member

    Joined:
    Oct 7, 2015
    Messages:
    391
    Likes Received:
    48
    Trophy Points:
    27
    Location:
    Mexico
    But remember only to consider which is pertinent, because if it is considered, in any way will need monitoring and revision, so you have to do something, not just being identified
     
  11. Suraiya Ramkissoon

    Suraiya Ramkissoon Active Member

    Joined:
    Nov 30, 2018
    Messages:
    55
    Likes Received:
    20
    Trophy Points:
    7
    Noted, I'm going to throw it out to the management team to make a decision that that will have to stick to.
     

Share This Page