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  1. Rob K
    Thread

    Process and Procedure

    The dictionary definition of "Process" = a series of actions or steps taken in order to achieve a particular end. If an action, or step, was to...
    Thread by: Rob K, Nov 30, 2020, 10 replies, in forum: ISO 9001:2015 - Quality Management Systems
  2. Rob K
    Post

    Service and Support Service Distinction

    Andy, I have looked at quite a few Certificates and the vast majority do not appear to be adhering to the advice offered by most consultancies...
    Post by: Rob K, Jul 30, 2020 in forum: ISO 9001:2015 - Quality Management Systems
  3. Rob K
    Post

    Service and Support Service Distinction

    Andy, I didn't know there were ISO 9001 certification scopes available on line to research. I have come across discussions on "Determining the...
    Post by: Rob K, Jul 29, 2020 in forum: ISO 9001:2015 - Quality Management Systems
  4. Rob K
    Post

    Service and Support Service Distinction

    Thank you very much for the responses. What I take from these is: if a customer is having to pay for an activity, it's a service, and really...
    Post by: Rob K, Jul 28, 2020 in forum: ISO 9001:2015 - Quality Management Systems
  5. Rob K
    Thread

    Service and Support Service Distinction

    Would anyone have a view on whether a "Support Service" (ie those services that support the sales effort or post sales provision of a product like...
    Thread by: Rob K, Jul 28, 2020, 9 replies, in forum: ISO 9001:2015 - Quality Management Systems
  6. Rob K
    Post

    Ownership and Responsibilities of QMS

    Thanks to all for your sage words. I can see a brief history and background will help. The company (based in Auckland, New Zealand) is over 20...
    Post by: Rob K, May 15, 2020 in forum: ISO 9001:2015 - Quality Management Systems
  7. Rob K
    Thread

    Ownership and Responsibilities of QMS

    Hi. I'm a "new-joiner" and, as it turns out, "a novice" when it comes to forums. Yesterday I thought I had posted to the forum but found out today...
    Thread by: Rob K, May 13, 2020, 9 replies, in forum: ISO 9001:2015 - Quality Management Systems
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