1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
Dismiss Notice
You must be a registered member in order to post messages and view/download attached files in this forum.
Click here to register.

Social Media and QMSz

Discussion in 'AS 91XX - Aerospace Quality Standards' started by ISO9001TD, Jun 21, 2022.

  1. ISO9001TD

    ISO9001TD Member

    Joined:
    Dec 4, 2019
    Messages:
    42
    Likes Received:
    3
    Trophy Points:
    7
    How can I use social media to gauge customer sentiment as part of my QMS?

    btw don’t mind the typo in the title of this post.
     
    ISO9001TD, Jun 21, 2022
    #1
  2. Andy Nichols

    Andy Nichols Moderator Staff Member

    Joined:
    Jul 30, 2015
    Messages:
    5,104
    Likes Received:
    2,560
    Trophy Points:
    112
    Location:
    In the "Rust Belt"
    This is a complex topic and requires knowledge of a number of factors. I'm not sure anyone (and this is a specialty of mine) could give an answer without much, much more information being provided. It starts with understanding how you company approaches social media. Most don't do a good job. Starts with website, then how social media sites like Linkedin, Facebook, Twitter, Instagram etc are factored into a Marketing plan.
     
    Andy Nichols, Jun 21, 2022
    #2