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Document Training Process

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by nwall1985, Jan 13, 2025.

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  1. nwall1985

    nwall1985 New Member

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    Hello,

    I’m a Quality Manager working to simplify and improve our document training process.

    Currently, my employees give each manager a training form once a document is updated as a trigger to notify their team about changes. This process also leaves them responsible for storing training records. Many managers have expressed frustration, feeling the process is overly complex.

    To streamline this, I considered creating a training matrix with broad job-related subjects, simply marking whether employees have been trained without linking it to specific training dates. However, I’m concerned this approach might lead to managers becoming complacent, resulting in employees not being properly notified when document updates have been made.

    Additionally, I want to ensure the process remains compliant with ISO requirements.

    Could you share examples of how your organization handles document training processes?
     
    nwall1985, Jan 13, 2025
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  2. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Indeed and so would I! Using 2 forms to accomplish one task is making things complex.

    ISO 9001 doesn't actually require this so you may not actually be "in compliance" and that could be the source of the issue.

    The idea/concept/practice of "training" people on documentation is a bit of a myth emanating, I believe, from the regulated medical device/drug industry. As you're working in the world of ISO 9001 (not 13485 etc) then you'll be aware that the requirement is for people to be "competent" and that the use of training is a way in which to help develop competency.

    To use document changes to force a training event is very likely going to receive push back because it makes no sense to those doing the work. I'd suggest that you simply require the managers to ensure that any changes to documents don't impact competency and move on.

    For clarification: Your QMS does require competency and records of those to be maintained, right?
     
    Andy Nichols, Jan 13, 2025
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    tony s and John C. Abnet like this.