1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
Dismiss Notice
You must be a registered member in order to post messages and view/download attached files in this forum.
Click here to register.

Customer service and communication

Discussion in 'AS 91XX - Aerospace Quality Standards' started by ISO9001TD, Jul 27, 2022.

  1. ISO9001TD

    ISO9001TD Member

    Joined:
    Dec 4, 2019
    Messages:
    42
    Likes Received:
    3
    Trophy Points:
    7
    What are some suggested ways of helping to improve the free flow of communication between internal customers and our QMS team? How can we better communicate with our internal customers and receive feedback?
     
    ISO9001TD, Jul 27, 2022
    #1
  2. Andy Nichols

    Andy Nichols Moderator Staff Member

    Joined:
    Jul 30, 2015
    Messages:
    5,109
    Likes Received:
    2,562
    Trophy Points:
    112
    Location:
    In the "Rust Belt"
    Why does it need improvement? What symptoms are you seeing? What problem are you trying to solve?
     
    Andy Nichols, Jul 27, 2022
    #2
  3. pkfraser

    pkfraser Active Member

    Joined:
    Aug 1, 2015
    Messages:
    93
    Likes Received:
    61
    Trophy Points:
    17
    Location:
    Aberdeen Scotland
    I despair at the concept of "internal customer" (esp in 9001) when every other reference in the document means "the customer who pays you".
    Do you mean "other staff"?(!) Why do you want them to communicate with the QMS team - can they not get on with their jobs and you rely on the specified communication lines within each process to ensure that the right people get the right information at the right time?
     
    pkfraser, Jul 27, 2022
    #3
    Bev D, ISO9001TD and Andy Nichols like this.
  4. ISO9001TD

    ISO9001TD Member

    Joined:
    Dec 4, 2019
    Messages:
    42
    Likes Received:
    3
    Trophy Points:
    7
    G
    Good Point, I too have always hated that term.
     
    ISO9001TD, Jul 27, 2022
    #4
  5. Andy Nichols

    Andy Nichols Moderator Staff Member

    Joined:
    Jul 30, 2015
    Messages:
    5,109
    Likes Received:
    2,562
    Trophy Points:
    112
    Location:
    In the "Rust Belt"
    OK, having established that, what do you want help with?
     
    Andy Nichols, Jul 27, 2022
    #5