I am a quality management consultant. I am really concerned about whether to set OBJECTIVES that should be done first and then THINGS to be done...
Yes, I think so. I like structure {Business objectives (general) -> Planing how to do -> Targets (specific numbers)} than structure {Objectives...
My customers have been embarrassed with the "quality objectives" term. It is not difficult to do, but it is boring and inefficient to do with this...
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