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  1. Anna Wagstaffe
    Post

    Receiver of noise pollution

    Thanks, that was our view, but we wanted to make sure we weren't missing anything.
    Post by: Anna Wagstaffe, Aug 1, 2019 in forum: ISO 14001:2015 - Environmental Management Systems
  2. Anna Wagstaffe
    Thread

    Receiver of noise pollution

    The company next door to us have air ducts which are noisy during operation. I understand a noise complaint was sent to them some years ago and...
    Thread by: Anna Wagstaffe, Aug 1, 2019, 7 replies, in forum: ISO 14001:2015 - Environmental Management Systems
  3. Anna Wagstaffe
    Post

    9001:2015 8.4 Control of externally provided processes, products and services

    It seems to me you have two problems. The first is that your supplier approval process is too rigid, and the second if finding a supplier which...
    Post by: Anna Wagstaffe, Jul 5, 2019 in forum: ISO 9001:2015 - Quality Management Systems
  4. Anna Wagstaffe
    Post

    9.1.2 Customer satisfaction Questionnaires

    We have a small number of customers who purchase high values bespoke items from us. We have created a customer feedback sheet for use by our...
    Post by: Anna Wagstaffe, Apr 29, 2019 in forum: ISO 9001:2015 - Quality Management Systems
  5. Anna Wagstaffe
    Post

    Confirmation that workers have read and will follow procedures

    Many thanks for your responses, its great to get your thoughts on a subject validated, as well as new ideas to add to the mix.
    Post by: Anna Wagstaffe, Apr 29, 2019 in forum: ISO 9001:2015 - Quality Management Systems
  6. Anna Wagstaffe
    Post

    Confirmation that workers have read and will follow procedures

    Thanks Andy, the trouble is, he is wanting to go the other way. He has talked about some software that will not allow you to confirm you have...
    Post by: Anna Wagstaffe, Apr 24, 2019 in forum: ISO 9001:2015 - Quality Management Systems
  7. Anna Wagstaffe
    Thread

    Confirmation that workers have read and will follow procedures

    I currently have a fairly rudimentary process where I email out uncontrolled copies of new and amended procedures to relevant staff . I then ask...
    Thread by: Anna Wagstaffe, Apr 24, 2019, 9 replies, in forum: ISO 9001:2015 - Quality Management Systems
  8. Anna Wagstaffe
    Post

    ISO9001 Clauses in audit reports

    Thanks guys, that makes sense. I am both the primary internal auditor and the "management representative". I am fortunate that my top...
    Post by: Anna Wagstaffe, Mar 14, 2019 in forum: ISO 9001:2015 - Quality Management Systems
  9. Anna Wagstaffe
    Thread

    ISO9001 Clauses in audit reports

    In my more recent ISO9001 internal auditor training, stating the (singular) clause which is being contravened was identified as a requirement....
    Thread by: Anna Wagstaffe, Mar 13, 2019, 15 replies, in forum: ISO 9001:2015 - Quality Management Systems
  10. Anna Wagstaffe
    Post

    Unmet objective - is it a nonconformity?

    I would say that an objective is simply something you are aiming for. Since business contexts change, it would seem unrealistic for an unmet...
    Post by: Anna Wagstaffe, Dec 5, 2018 in forum: ISO 9001:2015 - Quality Management Systems
  11. Anna Wagstaffe
    Post

    Passing on old instruments

    Thanks, I do this on my calibration schedule. I was really asking about the despatch note to the apprenticeship company to cover ourselves in...
    Post by: Anna Wagstaffe, Jul 17, 2018 in forum: ISO 14001:2015 - Environmental Management Systems
  12. Anna Wagstaffe
    Thread

    Passing on old instruments

    Since, frustratingly, it is cheaper to replace some pressure gauges than it is to re-calibrate them when they are out of certification, we are...
    Thread by: Anna Wagstaffe, Jul 10, 2018, 2 replies, in forum: ISO 14001:2015 - Environmental Management Systems
  13. Anna Wagstaffe
    Post

    What is Quality? - article for company newsletter

    Thanks for your responses there are some great ideas there with I will use for upcoming editions. I ended up writing a short article on why making...
    Post by: Anna Wagstaffe, Jul 10, 2018 in forum: ISO 9001:2015 - Quality Management Systems
  14. Anna Wagstaffe
    Thread

    What is Quality? - article for company newsletter

    Hi, I have been asked to write a short article or series or articles to be included in the company's quarterly newsletter on Quality, rather than...
    Thread by: Anna Wagstaffe, Jun 27, 2018, 6 replies, in forum: ISO 9001:2015 - Quality Management Systems
  15. Anna Wagstaffe
    Post

    Customers asking to see audit report from CB

    Thanks for your replies, I just wanted to get a community view on this. We have a customer from a large organisation who comes in demanding to see...
    Post by: Anna Wagstaffe, May 25, 2018 in forum: ISO 9001:2015 - Quality Management Systems
  16. Anna Wagstaffe
    Post

    Customers asking to see audit report from CB

    Hi Andy, yes I did mean notified body
    Post by: Anna Wagstaffe, May 25, 2018 in forum: ISO 9001:2015 - Quality Management Systems
  17. Anna Wagstaffe
    Thread

    Customers asking to see audit report from CB

    Hi, I put this in the 2008 forum by mistake, hence why I have posted this twice. Does anyone have any experience with their customers asking to...
    Thread by: Anna Wagstaffe, May 24, 2018, 10 replies, in forum: ISO 9001:2015 - Quality Management Systems
  18. Anna Wagstaffe
    Post

    9.3.2c1 Customer satisfaction and feedback from relevant interested parties

    I am comfortable with obtaining feedback from customers, employees and management, it is the regulatory bodies, trade associations, suppliers etc...
    Post by: Anna Wagstaffe, Jan 25, 2018 in forum: ISO 9001:2015 - Quality Management Systems
  19. Anna Wagstaffe
    Post

    9.3.2c1 Customer satisfaction and feedback from relevant interested parties

    I am comfortable with monitoring and reviewing these types of interested parties, but going back to my original question, how would we get...
    Post by: Anna Wagstaffe, Jan 25, 2018 in forum: ISO 9001:2015 - Quality Management Systems
  20. Anna Wagstaffe
    Post

    9.3.2c1 Customer satisfaction and feedback from relevant interested parties

    Thanks PPAP Assassin, We have methods of obtaining customer feedback, mainly informal at the moment, but I am working on documenting it. What I...
    Post by: Anna Wagstaffe, Jan 22, 2018 in forum: ISO 9001:2015 - Quality Management Systems
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