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  1. Glenn0004
    Post

    Scope of the management system

    Thanks Andy - At the moment I'm collating information for a CATWOE analysis of key departments within the supply process from customer to delivery...
    Post by: Glenn0004, Jun 23, 2017 in forum: ISO 9001:2015 - Quality Management Systems
  2. Glenn0004
    Thread

    Scope of the management system

    I'm in the process of moving a sales and service organisation to a UKAS certified management system (previously maintained a non-UKAS certificate)...
    Thread by: Glenn0004, Jun 19, 2017, 3 replies, in forum: ISO 9001:2015 - Quality Management Systems
  3. Glenn0004
    Thread

    Horizontal audits across multiple sites

    Our company has a head office and approx 15 sales and service offices across the UK, these offices act as local address and hotdesks for sales and...
    Thread by: Glenn0004, Oct 5, 2016, 5 replies, in forum: ISO 9001:2015 - Quality Management Systems
  4. Glenn0004
    Thread

    Quality Policy - Policy or Statement

    Whilst conducting supplier evaluation, I have often noted the "vanilla" nature of the "Quality Policy" and questioned if the often one page...
    Thread by: Glenn0004, Jul 28, 2016, 4 replies, in forum: ISO 9001:2015 - Quality Management Systems
  5. Glenn0004
    Post

    How do you measure/monitor customer satisfaction?

    I think that this may be case of adapting an approach because of what is expected of us... I have a bee in my bonnet regarding doing things...
    Post by: Glenn0004, Jul 28, 2016 in forum: ISO 9001:2015 - Quality Management Systems
  6. Glenn0004
    Post

    Maintain an Organisation Chart or not?

    Good point..in reality the org chart only indicated the departments that fell under the responsibilities of each member of top managment...our...
    Post by: Glenn0004, Jul 20, 2016 in forum: ISO 9001:2015 - Quality Management Systems
  7. Glenn0004
    Post

    Maintain an Organisation Chart or not?

    Thanks for your reply - For whatever reason (perhaps from previous audit) there expectation that we maintain an organisation chart to demonstrate...
    Post by: Glenn0004, Jul 20, 2016 in forum: ISO 9001:2015 - Quality Management Systems
  8. Glenn0004
    Post

    IRCA Lead Auditor Training - worthwhile? hints & tips? 3rd party auditor career move?

    I completed 9001:2008 IRCA lead auditor training some time ago,which was funded by my employer; while this was worthwhile in helping me see the...
    Post by: Glenn0004, Jul 20, 2016 in forum: ISO 9001:2008 - Quality Management Systems
  9. Glenn0004
    Post

    Evidence, Level of Detail and Auditing Large Companies

    We have a head office and 30 regional offices. The head office is sales order processing, customer service and supply chain. The 30 regional...
    Post by: Glenn0004, Jul 20, 2016 in forum: ISO 9001:2015 - Quality Management Systems
  10. Glenn0004
    Thread

    Maintain an Organisation Chart or not?

    Under ISO 9001:2008 we maintained an organisation chart as a way of demonstrating roles and responsibilities. In truth this document was never...
    Thread by: Glenn0004, Jul 20, 2016, 8 replies, in forum: ISO 9001:2015 - Quality Management Systems
  11. Glenn0004
    Post

    Opinion on ISO 9001 Standards in Sales pipeline management

    I'm in the process of defining our sales activities as a process that allows us to respond to the customers needs but is not dictatorial to the...
    Post by: Glenn0004, Jun 23, 2016 in forum: ISO 9001:2015 - Quality Management Systems
  12. Glenn0004
    Post

    Document Controlling Contracts

    We have a document control policy that sets out the arrangements for a) standard documents and b) bespoke documents. Standard documents that are...
    Post by: Glenn0004, Jun 23, 2016 in forum: ISO 9001:2015 - Quality Management Systems
  13. Glenn0004
    Post

    How to verify that a supplier's ISO 9001:2008 is legitimate

    There are registrars out there that are not recognized by the IAF, I've just expanded our 9001 management system to two subsidiary companies one...
    Post by: Glenn0004, Apr 12, 2016 in forum: ISO 9001:2008 - Quality Management Systems
  14. Glenn0004
    Thread

    Internal audit (ISO 9001:2008 8.2.2)

    We have just completed a 3rd year re-accreditation audit against 9001:2008 one of the auditors observations was based upon our audit methodology,...
    Thread by: Glenn0004, Apr 12, 2016, 19 replies, in forum: ISO 9001:2008 - Quality Management Systems
  15. Glenn0004
    Post

    Process approach documentation for ISO9001

    Looking back at the original post, this looks typical of the issues around evidencing that you have met the requirements of the standard within...
    Post by: Glenn0004, Jan 27, 2016 in forum: ISO 9001:2008 - Quality Management Systems
  16. Glenn0004
    Thread

    Corrective and Preventative Actions

    In a simplistic word we have available a documented process for Corrective and Preventative Actions, Person A raises and submits an action, its...
    Thread by: Glenn0004, Jan 27, 2016, 9 replies, in forum: ISO 9001:2008 - Quality Management Systems
  17. Glenn0004
    Thread

    Calculation of energy use and waste

    Hi All In the past our business has been maintained across the UK from 33 regional branch offices that were leased, rented or owned however we...
    Thread by: Glenn0004, Jan 7, 2016, 2 replies, in forum: ISO 14001:2004 - Environmental Management Systems
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