Verification of containment activities

Good Morning all, I hope you had a nice week end.

Something I think I'm struggling with, that is the verification of containment activities.

My organisation's Non-conformance process specifies that containment actions taken against a reported Non-conformance shall be verified.

First of all, the definition of verification as per ISO 9000:2015:

Confirmation, through the provision of objective evidence, that the specified requirements have been fulfilled.


Now, using an example, My organisation has produced a non-conforming product, the usual containment activities that I would personally initiate are the following:

1. 100% inspection of any inventory stock
2. Communicating the issue to internal process-owners, to be wary of the issue and to introduce heightened inspections of those producing the same product. (Issue of a "Quality Alert", directly issued to specific production cells involved).
3. Isolating any in-process manufacturing applicable to the product.
4. Possible deviation to the manufacturing process.
5. communication to any customers that may have recently received the product & its outcome.

Now my question is, how do I verify that these actions taken have been successful? It's easy enough to complete the above listed actions, but how do I truly verify that I have indeed stopped their unintended use or delivery?

I'm unsure as to if I'm over thinking this.

I look forward to any input or guidance.

Thank you & have a nice day.

 

Thank you for your reply Bev, yes your observations regarding a previously poor inspection process are true. Unfortunately I'm not familiar with MSA, I've had a quick google for the term definition though it's something I shall have to research.

I've taken note of monitoring customer complaints & field performance though.

I think this is the one I'm struggling with the most, I simply don't, I've no way to verify than others saying "it's been done". Though I suspect I'm over simplifying that a bit.

Thank you for your reply.

 

Morning Bev,

Thanks for the response, I had a look though unfortunately it's far beyond my current knowledge & understanding.

Do you have any recommendation for some one who an absolute extreme beginner in this field?