Reading into the context of the organization, it becomes very evident that the company has to determine internal issues in the abilities to achieve intended results of its quality management system. Such internal issues consider issues like values, culture, knowledge and performance of the organization. Per NOTE 3 in the clause 4.1 FDIS These issues are to be considered in the planning and determine risks and opportunities. Now in the support process, which will be an output of planning, and which is very much a part of the quality management system, more emphasis is given to the internal issues by including within the environment for the operation of the processes, the human and physical factors. The note further points to what could constitute such factors, which are social, psychological and physical. So far so good. The Values and culture in the context, considered in the planning leads to resources as a support, which basically are the people and the infrastructure. While infrastructure environment is guided by the physical factors, the people environment is guided by Social and Psychological factors, which again is hinted by typical terms like non-discriminatory, calm, non-confrontational AND stress-reducing, burnout prevention, emotionally protective., etc. that are emphasized in the NOTE in the clause 7.1.4 FDIS. Clearly is this not what a company is expected to provide for operations, which can differ from company to company, region to region, industry to industry, country to country …. And yet be within the values and culture of human interaction anywhere in the world …. ? So why all the hype about these words in the NOTE of the FDIS ? If someone cannot provide such an environment, they are not to be in business by other legal standards, let alone the ISO 9001.