1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
Dismiss Notice
You must be a registered member in order to post messages and view/download attached files in this forum.
Click here to register.

Training type decision when SOPs are revised

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by laden, Sep 7, 2020.

  1. laden

    laden Member

    Joined:
    Apr 21, 2020
    Messages:
    6
    Likes Received:
    1
    Trophy Points:
    2
    Hi,

    I'm trying to set an approach for deciding training types when a SOP is revised.

    How is the best approach on that? For example when a document is updated, the training can be doable as a self tranıng or process owner supposed to perform the training..how can we classify ?
     
  2. Andy Nichols

    Andy Nichols Moderator Staff Member

    Joined:
    Jul 30, 2015
    Messages:
    4,423
    Likes Received:
    2,226
    Trophy Points:
    112
    Location:
    In the "Rust Belt"
    Have the process or requirements changed? Did you ask the people doing the job?
     
  3. yodon

    yodon Well-Known Member

    Joined:
    Aug 3, 2015
    Messages:
    156
    Likes Received:
    89
    Trophy Points:
    27
    Consider the level of risk related to not following (or not understanding) and the effectiveness of the approaches. Some low-risk processes may be fine for a "read-and-understand" whereas higher risk may require more intensive training. And recognize this may be different for different roles. For example, if you have a Purchasing SOP, maybe someone who just coordinates with the purchasing group may just need to read whereas someone in the purchasing group may need interactive training. The changes may also drive your decision. Edits for, say, grammar or layout may require very little whereas a fundamental change to the process would likely require more.
     
  4. NISHITH NEEMA

    NISHITH NEEMA Member

    Joined:
    Sep 15, 2020
    Messages:
    14
    Likes Received:
    2
    Trophy Points:
    2
    Hi,

    I'm trying to set an approach for deciding training types when a SOP is revised.

    How is the best approach on that? For exasemple when a document is updated, the training can be doable as a self tranıng or process owner supposed to perform the training..how can we classify ?

    Dear Mr. Laden,
    The clause 7 of ISO 9001:2015 will help you in deciding the action plan
    It says"The organisation shall determine and provide the necessary resources for the establishment and implementation, maintenance and continual improvment of the quality management syste."
    Hence you will decide as to what SOP or document you have modified and how does it relate to the effect the organisation.
    For any query you can revert back.
     
  5. Andy Nichols

    Andy Nichols Moderator Staff Member

    Joined:
    Jul 30, 2015
    Messages:
    4,423
    Likes Received:
    2,226
    Trophy Points:
    112
    Location:
    In the "Rust Belt"
    Why? All you have to do is decide if there's a new skill required. SOP changes usually only need awareness, not training. Training, in general terms, develops skills. Making people aware isn't training.
     
  6. RoxaneB

    RoxaneB Moderator Staff Member

    Joined:
    Jul 31, 2015
    Messages:
    917
    Likes Received:
    1,065
    Trophy Points:
    92
    Location:
    Ontario, Canada
    I think @NISHITH NEEMA was copying instead of quoting the original post from @laden . His response then follows "Dear Mr. Laden,..."
     
    John C. Abnet likes this.
  7. Andy Nichols

    Andy Nichols Moderator Staff Member

    Joined:
    Jul 30, 2015
    Messages:
    4,423
    Likes Received:
    2,226
    Trophy Points:
    112
    Location:
    In the "Rust Belt"
    Indeed! I see it now. Thanks for the clarification...
    I'm not sure the standard gives much help, other than pointing out what is required. It's a common misconception that when documents change - especially procedures and work instructions - that for some reason "training" is always needed. Sadly, ISO 9001 is zero help in this regard...
     
  8. John C. Abnet

    John C. Abnet Well-Known Member

    Joined:
    May 23, 2017
    Messages:
    615
    Likes Received:
    428
    Trophy Points:
    62
    Location:
    Upper Midwest- USA
    Good day @NISHITH NEEMA ;
    You have received good clarification from @RoxaneB and council from @Andy Nichols.

    Consider this....
    ISO 9000:2015 speaks to the term "competence" as follows..

    2.2 Fundamental concepts:
    2.2.5.3 -

    "A QMS is most effective when all employees understand and apply the skills, training, education, and experience needed to perform their roles and responsibilities.

    3.10 Terms related to characteristics:
    3.10.4 Competence-
    ability to apply KNOWLEGE and skills to achieve intended results.

    As you can see, the standard speaks to "...needed to perform..." and "... to achieve intended results..."
    When considering if/when to apply awareness and/or training, It is important to first identify what is needed and what the intended results are.

    Hope this helps.

    Be well.
     

    Attached File(s): 1. Scan for viruses before using. 2. Report any 'bad' files by reporting this post. 3. Use at your own Risk.:

    Andy Nichols likes this.

Share This Page