My company is just about ready for stage 1 audit for TS16949. Based on past experience we did our own gap analysis and pre-assessment. The Management Review is scheduled and Internal Audit reports are being audited (by the qualified TS auditor of course). I was told by the 3rd party registrar that we have to go to Africa to conduct an on-site visit to our Customer Service Center. We already finished the Internal Audit of Customer Service Center via the webcam. We did the process audit with inputs-out-puts and effectiveness. But the 3rd party auditor insisted that rule 4 said the conduct on-site visit to remote location support processes. We did visited all the remote location except Africa which we brought in via teleconference. Can someone quote to me where in Rule#4 does it says we have to go to remote location to conduct Internal Audit in preparation for Stage 1? Your feedback is highly appreciated.