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Scope of the Quality Management System

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by Hari Varma, Apr 13, 2022.

  1. Hari Varma

    Hari Varma New Member

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    Hi,
    I have been struggling with the words currently stated within the scope of our QMS.
    Why - because it states "XXX Research is a consultancy, design, development and project implementation group, specialising in the sub-sea ship mounted robotics and control systems including associated software offshore industries"

    The boundaries of this scope are:
    The organisation has design and development activities from which they developed a product (please see my previous post) which it will use to provide a service such as consultancy.
    Note - there are no customer requirements for this product at moment. Hence no customer. However, if there is a need, will the above scope be suffice.
    Note - My view is that "customers" are people who receive something from the organisation and in our this currently does not exist.

    Does the words such Design, development which appears in this scope, cause potential conflict with regards to clause 8.3 as far as the external auditor is concerned?

    Please provide clarification.
    Thanks
    Hari
     
  2. Andy Nichols

    Andy Nichols Moderator Staff Member

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    This is an interesting statement. How do you do design if you have no customer requirements? Yes, a paying customer may not come with an armful of technical specifications and say "design and build me this", but someone has figured out what would be acceptable to a customer and they'd pay for...
     
  3. Hari Varma

    Hari Varma New Member

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    Hi,
    Sorry for the belated response. In my case, the Managing Director has proposed what he requires to be designed and built as prototype. In fact, the company has declared him as an internal customer. I appreciate this is a unique situation but that is how the prototype was developed and trails have been subsequently conducted and been successful. The product and its functionality will be presented to a "real" external customer later this year. Hope my explanations helps.
     
  4. Andy Nichols

    Andy Nichols Moderator Staff Member

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    That's not unusual.
    Why? This is highly unusual. However, if the MD is gathering information regarding customers' needs and expectations and defining them as design inputs etc. why not just state that? Making someone an "internal customer" is bizarre. Are you going to involve the MD is customer satisfaction feedback? Wouldn't that be a conflict?
     
  5. tony s

    tony s Well-Known Member

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    Why would it cause a potential conflict? Don't you have activities and controls in designing and developing your products/services? Usually, consultancy products/services are designed and developed with little inputs from the customers. Similar with schools and universities. The students do not dictate what the educational institution should include in their curricula and syllabi.