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Requesting a new auditor

Discussion in 'Managing Your Certification Body Relationship' started by Mitch Kerbs, May 2, 2016.

  1. Mitch Kerbs

    Mitch Kerbs New Member

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    Has anyone had experience requesting new auditors from your CB?

    I recently started with a new company whose most recent audit had not gone well. Prior to my starting with the company, the lead auditor had reviewed and closed out all CAs from that audit. The concern I have is that I was recently sent an email regarding scheduling our upcoming SA, and an email chain was included (I assume unintentionally) which showed a conversation between the person who is going to be the lead for the upcoming audit and the second (who was also the second on the previous audit) in which a strong bias against our company is very evident.

    We all carry bias, but this goes beyond general personal bias to outright animosity towards our company. I feel like this is a no-win situation.
     
  2. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Please, call your contact at the CB and make the request. If you have reason to believe the auditor isn't a good fit, that's all you need to say. It happens more commonly than you might think. You are the customer, after all...
     
    Last edited: May 2, 2016
    tlonkey likes this.
  3. Miner

    Miner Moderator Staff Member

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    I agree with Andy. I had two occasions where an auditor was a poor fit for our company, and a simple request to the CB immediately rectified the situation.
     
    Andy Nichols likes this.

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