Program of requirements for quality internship

Hi, i'm new on the forum and I came here because I wanted some help with my internship.

I am doing an internship in an injection moulding company where I am to set up a QMS. Right now there is barely any information about the production process we're running and it is done mostly on experience of our operator. My task as a mechanical engineering intern is to get insight into our production process. So think about making a dataset in which we can record weights, product numbers, process inputs and outputs etc. The idea is to structure all these kinds of data to eventually be able to find process improvement points and also to help get overall better insight in the processes within the company. The goal is to be able to prevent delivering non-conforming products to our customers and to better our own processes. I am working in line of ISO 9000, but my assignment is not to get the company a certificate.

The problem I am encountering is actually with the report I need to write for my school. In the 'starting document' I need to write about the introduction of my assignment, the background, the purpose etc. One of the most important things of this document is setting up a program of requirements. I find it very difficult to write requirements for a QMS which are exact and can be tested to see if a requirement is met or not. This is the point on which I failed my first attempt of the report.
To make the program of requirements I did some analysis in the company like a 5W2H, I analysed the purpose of the assignment and I set up a list of customer wishes for the QMS. Though those things did give me a lot of insight, I still can't really convert this info into actual requirements. I feel that the requirements are a bit vague and not really exact.

I wondered if anyone here might have any tips on how to write actual requirements for a QMS which can be measured/checked at the end of my assignment. I would really appreciate some help

 

Thank you for the quick reaction!

Reading your reaction gives me a few thoughts. How can I set goals when I don't really know the as-is state of the organisation. Of course I can map the processes and such, but I have no information regarding the processes and their specifications in the past. At most I can find past invoices and machine settings which are not up to date and thus not fully correct.
It is true though that in order to measure the effectiveness of a QMS you can measure/analyse things like process yield etc.

An example of a vague customer wish which I find difficult to translate to something exact and measurable:

The quality system is supposed to give insight into our production process.

When I hear things like this I wonder: How do I measure insight? Can I even give an exact unit or goal to this? How can I translate this wish into one or several requirements which can be checked/measured?

I am used to designing products, constructions, machines and parts and there it is a bit more straightforward to make requirements. I think that is why I find this change in field of work difficult.

 

I would suggest that if the goal is to "prevent delivering non-conforming products to our customers and to better our own processes." then start with basic process tools such as an FMEA and Control Plan. The FMEA will identify pitfalls of the process and the control plan will identify specifications of the product (Product Drawing), targets and limits, what, when and how measure. This provides a framework for protecting the customer from receiving non-conforming product. Be sure to add visual work instructions so that the molding associates know exactly what they are looking at when they go to measure (training is important at this point). Always be consistent with the measurements as well as across all shifts. Also, add a product audit into your plan that way you can capture things like product traceability, identification and labeling.
As you work through your assignment don't get caught up in trying to bite off to much. Just stick to manufacturing basics. Good manufacturing basics are making the product right the first time.