Hello friends, another question pop's into my mind. I was wondering if any one has a sales team in your company that creates new business and finds new customers. I have question in relation to sales pipeline management and ISO standards. How have you used ISO 9001 standards for Sales pipeline management?ISO 9001 is all about customer satisfaction. But what about sales management processes used to find new customers, before even we have customers? .. They start from finding a potential customer to lead generation to deal to closure and then customer contract. So, can we effectively use the ISO 9001 standards to get new customers. As far as I know, according to ISO 9001 2008 requirements, the only process requirement related to sales is the contract review process ( Review of req related to the product - Clause 7.2.2) . That is where ISO requirements start particular to SALES Process (creating new customers for the business). What has been your experience? How would you utilize the requirements specified in the standards for sales pipeline management? Have you ever used any quality management standards or tools in sales processes in your experience. Please share your view. If you know of any book or article that talks about it, let me know that too. Thanks.