We use a product complaint form and it has a section with corrected action on the same form. We also record the product complaint in a register and put a "yes" in the corrected action column. The copies of product complaint/corrective action forms are kept as records. We also have a nonconformity/corrective action register that we post incoming, procedure and standard nonconformity/corrective actions. My question is do I have to post the product complaint as nonconformity in both registers? I did not think so until I ran across a product complaint that has a corrective action that is changing a procedure in the company. (Tap tee failed because fusion operator performed a fusion with a visible gouge on the pipe which occurred during fusion process). Procedures were re-written and technicians trained to eliminate this from happening again.