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KPI - from the beginning

Discussion in 'Other Quality and Business Related Topics' started by Kristof, Sep 5, 2017.

  1. Kristof

    Kristof Member

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    Hello there,


    I just started my work as Project Quality Manager.

    I couldn't find anything about KPI's on this forum that is reason why I start this discussion.

    I have some questions about KPI.


    1. Who define KPI's ? The Quality Manager or the Project Team...

    2. Is possibile to divide KPI's on Financial and non Financial..

    3. Can You give me example financial and non financial KPI's?

    4. Have someone Template of KPI's Form in excell?

    Thank You for fast responces.

    Gr. Kristof
     
  2. RoxaneB

    RoxaneB Moderator Staff Member

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    1. The top-level KPIs should be developed and communicated by top management, in my opinion. From there, KPIs trickle down so that departments can show the KPIs impact their plans and how their process outputs support the overall KPIs laid out by top management.

    2. You can divide KPIs any way that you would like...although I'm not sure where you wish to go with this. Some are financial...some are operational...some are safety...and so on...but they are all organizational.

    3. Your KPIs are specific to your organization and your strategic objectives.

    4. While I do have a template that I can readily share, you can develop a simple spreadsheet to show:
    • Name of KPI
    • Unit of measure
    • Target/Goal
    • Good direction - An arrow to show which way is preferred (example : Customer complaints - you want a down arrow, because a lower number is better. For on-time delivery, you want an up arrow, because the more you are on-time, the better)
    • Measuring frequency - monthly or yearly or weekly or daily or quarterly or whatever your top management sets out
    • Spots to record the actual results (and then you can colour code it to quickly show if the results have met the target/goal)
     
  3. Kristof

    Kristof Member

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    Roxane Thank You for all.

    Everything will be useful.

    Do You use the SWOT & SMART analysis during define KPI's?


    I'm looking to hear from You.

    Gr. Kristof
     
  4. RoxaneB

    RoxaneB Moderator Staff Member

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    I apply the SMART method when setting objectives, which includes establishing how to Measure whether or not the organization is on track achieve the objective.

    For example, if the objective is "A 10% reduction in customer complaints by December 31, 2017", my KPI would be customer complaints.
     

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