Dismiss Notice
You must be a registered member in order to post messages and view/download attached files in this forum.
Click here to register.

Initiate corrective action/s on nonconforming output/s

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by tony s, Nov 4, 2019.

  1. tony s

    tony s Well-Known Member

    Joined:
    Sep 10, 2015
    Messages:
    1,038
    Likes Received:
    777
    Trophy Points:
    112
    Location:
    Laguna Philippines
    I recently attended a calibration workshop with other consultants for a big project where simultaneous training and coaching sessions are to be provided to a multi-site organization. One area of lively exchange of interpretations is about initiating corrective action in case a nonconforming output occurs.

    My take on this is clause 8.7 does not require corrective action. But appropriate action such as correction, segregation, containment, suspension, return, repair, rework, accept under concession, informing the customer, etc. must be taken. If the organization decides to take action that will prevent the occurrence of a particular nonconforming output, then this is the time that they will have to initiate corrective action as per clause 10.2.

    I would like to know your take on this.
     
    Andy Nichols likes this.
  2. Andy Nichols

    Andy Nichols Moderator Staff Member

    Joined:
    Jul 30, 2015
    Messages:
    3,097
    Likes Received:
    1,575
    Trophy Points:
    112
    Location:
    In the "Rust Belt"
    This is an example where the expectations of external auditors have become the rule for those (consultants in this case) who don't know the difference.
     
  3. tony s

    tony s Well-Known Member

    Joined:
    Sep 10, 2015
    Messages:
    1,038
    Likes Received:
    777
    Trophy Points:
    112
    Location:
    Laguna Philippines
    Some were, actually, startled a bit when I asserted that "I treat 8.7 separately from 10.2".
     
    Andy Nichols likes this.
  4. Andy Nichols

    Andy Nichols Moderator Staff Member

    Joined:
    Jul 30, 2015
    Messages:
    3,097
    Likes Received:
    1,575
    Trophy Points:
    112
    Location:
    In the "Rust Belt"
    I'd love to have a discussion with such an auditor about, let's say, making scrambled eggs. "What would you do if you made scrambled eggs for breakfast for a group and got one serving wrong?" "Would you go through a detailed root cause?" "Or simply give those eggs to the dog and start over, correcting whatever caused the issue?"...

    If they tried to explain business isn't like that, I'd show them the door...
     
    tony s likes this.

Share This Page