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Information for external providers

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by David Howard, Nov 11, 2016.

  1. David Howard

    David Howard New Member

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    Am currently looking at the requirements for Section ISO9001 2015 - Section 8.4.3, and am struggling to determin the exact requirements. The context in which it is written suggests this should be applied to "Sub-Contracted" processes or activities, and not to the purchasing of for example raw materials for use in the process.
    As a business we do not outsource any process to an external provider am therefore wondering whether we need to include the provision within our procedures.
    If it should be applied to both outsourced processes and Purchased items, then any assistance as to how you can apply this to the suppliers of off the shelf suppliers would be appreciated.
    Any advice would be most welcome.
     
  2. Andy Nichols

    Andy Nichols Moderator Staff Member

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    David:
    Welcome. The idea of external providers is to stop force fitting of the "purchasing" requirements to, say, sister organizations where purchasing (in the traditional sense) doesn't apply. So, raw materials come from "external providers" or suppliers. It's just terminology to stop another plant in the supply chain being forced into supplier selection and so on.
     
    Last edited: Nov 16, 2016
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  3. MCW8888

    MCW8888 Well-Known Member

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    One example of external provider which my company SHALL control is the DC that distributes our packed products to the dealer authorized by the automotive.
     
  4. Paul Simpson

    Paul Simpson Member

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    I'm sort of agreeing and disagreeing with my learned colleague at the same time. ;) He is right in that the whole of 8.4 was developed to reflect the broader requirements for outsourcing that were covered in a 'catch all' under clause 4.1.1 in the 2008 edition. So 8.4.3 covers similar requirements to the old 7.4.2 and says you need to provide suitable information to any external providers for processes, products and services you choose to buy in.

    Under the 2008 edition any purchasing organization was allowed to tailor the requirements based on the supplier they were planning to use. So a sister organization could be treated differently even before the 2015 edition.
     
  5. David Howard

    David Howard New Member

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    Many Thanks for the information provided, so in summary, we do not need to communicate our requirements for "Approval" (8.4.3 b) or the competence of the suppliers personnel (8.4.3 C) etc. for All purchased items / raw materials, only those "Out-Sourced" activities where we consider them relevant - perhaps sub-contract processes, or an on-site contracted service provider.:)
     
  6. tony s

    tony s Well-Known Member

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    Yes David. That's also my take on 8.4.3. You don't need to communicate ALL from a) to f) to every external provider. Only those that are relevant to their products and/or services that your organization needs.
     
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  7. David Howard

    David Howard New Member

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    Thanks Tony
     
  8. MCW8888

    MCW8888 Well-Known Member

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    IMHO the intent of this clause, is to be communicate to your suppliers including off the shelf products your requirements in order to avoid a negative impact to your operation and customer satisfaction. Maybe you can visit your supplier to view certain off-the shelf items that you normally purchase and how they handle some of your rush orders, etc...
     

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