Discussion in 'ISO 9001:2015 - Quality Management Systems' started by Hanieh S. Malakooti, Jan 4, 2016.
what is diffrences of indicator Vs index Vs metrics Vs criteria?
In what context are you using these terms? This answer may help gain additional responses but may also help us move this thread to a more appropriate section. At first glance, I don't think the ISO 9001 forum is the right 'home' for your question.
I haven't heard the term 'index' used before.
I do like to keep things simple - for that matter, in my world, 'indicator' and 'metric' mean the same thing.
'Criteria' could refer to the variables that are used to calculate the 'indicator'/'metric' - OR - again, in my world, 'criteria' refers process/activity requirements.
For example...the process of scheduling a visit for a patient.
1. Verify patient information.
2. Confirm patient agrees to date of next visit.
3. Confirm patient agrees to scheduled nurse.
% of visits scheduled with primary nurse
% of missed visits
Process indicator: Example 1 - effectiveness, i.e. extent to which planned activities are realized and planned results are achieved. Example 2 – performance, i.e. measurable results
Index: refer to process capability index in https://en.wikipedia.org/wiki/Process_capability_index
Metric: A metric is that which determines an organization's activities, processes and performance. Example: Process effectiveness is 95%. Annual performance improvement is 5%
Criteria: The monitoring and measuring criteria to ensure the effective operation and control of processes. Examples: • Conformity with requirements • Customer satisfaction • Supplier performance • On time delivery • Lead times • Failure rates • Waste http://www.iso.org/iso/ru/04_concept_and_use_of_the_process_approach_for_management_systems.pdf
Separate names with a comma.