I am the Quality Systems Manager for my company. I am the ONLY QMS employee. When I was hired, over a decade ago, the company was only ¼ of the current size it is today. During that time, a lot of the QMS and Quality functions fell to me. Over the years, I have been able to slowly delegate some of the responsibilities to the appropriate departments – but my work-load is still quite full. · Customer complaints – including the investigation and re-testing of the products themselves. This includes writing the investigation reports, and obtaining the approval for credit, replacement, return. o If there is a return, replacement or credit, I complete more documents and pass them around to the appropriate people, communicate that a return is on the way, and if we are paying for shipping costs. · Customer Specification Reviews – I track each specification, and after its gone through all 3 reviews, I scan it into our system. Sometimes specs are provided and an order is placed the same day. Which means, I am being pressured by Sales to get the review completed. · Log in Production Time Sheets – I log the times the machines are running and not running by employee, machine, date, etc. (11,000 entries so far and counting) · Audits – Customer / Registrar (of course). · CARs – Tracking and implementing · Calibration of all equipment – We have a PM system – but it’s not up to par just yet – still being worked on. · Non-conforming material · Supplier Corrective Actions · Tracking / Trending of Quality Objectives / Goals · Arrange Production Meetings / Management Reviews · New Employee Orientation · Tracking of Training by employee · And lets say a bunch more, but I don’t have too much time to list it all. So my issue is that I have ALL of this stuff to do – and while I have been doing this job for a long time, I find myself losing grasp of completing each step in a timely manner. Mainly because of the complaints and spec reviews. Those two tasks come up several times a day. I could be updating the nonconformance area, when a Sales person comes up to me and says here is more samples for that complaint – can you test them now? So I put that other project on hold and go back to complaints. I don’t feel I can pass any of these responsibilities onto anyone else. We are all busy. I was curious what type of organization process you would use to help get your work done in a good time? Thanks!