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Favorite Quality Books

Discussion in 'Other Quality and Business Related Topics' started by Pancho, Aug 7, 2015.

  1. Pancho

    Pancho Active Member

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    What book about quality do you recommend?

    I just read The Checklist Manifesto: How to get things right by Atul Gawande and liked it. A surgeon discovers pilots' favorite quality tool, uses it to improve his profession's services, and then writes about it.
     
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  2. Jennifer Kirley

    Jennifer Kirley Moderator Staff Member

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    It is such a relief to learn surgeons are coming around. The data don't lie. I wonder if checklists were used, or ignored when the very skilled technician failed to fully tighten a fuel fitting on the doomed SpaceX ship?
     
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  3. PaulJSmith

    PaulJSmith Well-Known Member

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    It's more than just a checklist, though. It has to be a mentality. I hear oil change technicians shouting out their checklists all the time, yet I personally experienced a loose drain plug on a 5-month-old car just last summer. Anyone can check a list. It's just a tool that has to be used correctly.
     
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  4. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Agreed, Paul. I bought a used Range Rover from a LR dealer and it came with a comprehensive check list of things that were supposed to have been gone over... Little of it was meaningful. Hopefully LR asked the dealer "why?..."
     
  5. reynald

    reynald Member

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    I had a good discussion one time among friends on when to use the checklist. Should it be while doing the work (do, check, do, check,...), or after completing the work (do, do, do, check, check, check).
    I told them I think it's best to check while doing specially when the sequence of items is crucial.
    Some argue though it can get into the way of doing things (i.e. interrupts the flow of work).

    What are your takes on this?
     
  6. Claes Gefvenberg

    Claes Gefvenberg Moderator Staff Member

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    I rather like Gemba Kaizen, by Masaaki IMAI.
     
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  7. Pancho

    Pancho Active Member

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    Went looking for it and found it free as a Kindle download for a week.
     
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  8. Pancho

    Pancho Active Member

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    That's a really good book, Claes! Thanks for the recommendation.

    Just for one example of good stuff: I like the author's use of the word "standard" for "documented best current method to do a task". For the first time I see why there is that first letter in SOP.

    I'm giving copies to all our managers to read.
     

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