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difference between Process performance and product conformity vs Monitoring and measurement results

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by Rex Freeman, May 5, 2021.

  1. Rex Freeman

    Rex Freeman New Member

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    please can you guys help me understand the exact difference between Process performance and product conformity vs Monitoring and measurement results in Management Review Meeting Agenda. Thanks!
     
  2. John C. Abnet

    John C. Abnet Well-Known Member

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    Good day @Rex Freeman and welcome to the site.

    There is indeed some "overlap" between the aspects you mention.

    Consider the following approach....(example of a manufacturing facility)...


    Product is two plates bolted together.
    Process is the installation and tightening ("torquing" of the bolts)

    Product requirements specific to this process are specified on the customer drawing.

    The product requirements are....
    Torque: 26~32 Nm
    Angle: 140~160°


    The Process requirements are...
    Hand install : No cross threads
    DC runner RPM: 145~160


    NOTE: It is helpful to remember that the PROCESS requirements remain at the workstation, while the PRODUCT requirements move with/remain with the product

    The "monitoring and measurement results" can be inferred as results of actions taken per clause 9.1. These are generally "broader" than product/process specific results, BUT may indeed include product/process results.
    For example: "monitoring and measurement" may include...

    - Statistical performances (summarized by assembly line or product category or overall organization performance or...)
    - Efficiencies
    - Customer satisfaction (specifically noted in clause 9.1)
    - Nonconformances (e.g. COPQ)

    Your question is a good one because the aspects do indeed have some overlap. I council my clients that "product and process" performance are generally to be considered in a more granular manner. Often this information is used "real time" and by the manufacturing and/or quality teams.

    Management review, on the other hand, generally compares broader results to broader company goals and objectives. Remember the audience. Management Review(s) generally include reviews by Top Management.

    I hope this helps.

    Be well.
     
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  3. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Great question, Rex!

    I think of what the standard is looking for like this:

    Process performance is a look at the actual results compared to the (quality) goals/objectives set for those processes. For a manufacturing process, it might be yield, for example. That must be balanced with the viewpoint of if the product is also meeting requirements. If we aren't meeting the yield, let's say it's at 80% instead of 95%, then what are the issues affecting the reduced yield? What's causing the scrap/rework/repairs etc. Same for Product Design. If the product is released on time, (or not) from Engineering, how many changes were made to help Manufacturing (or suppliers) when they tried to make it?

    All this should be "on the table" for Management to review and then to take action to improve.
     
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  4. Rex Freeman

    Rex Freeman New Member

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    Thanks!
     
  5. Andy Nichols

    Andy Nichols Moderator Staff Member

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    In addition: Organizations can measure performance, however, to better "see" what's going on, and to make better, timely choices, trends should be monitored. Is scrap increasing with volume of production, for example? Indirectly, it is pointing to how often Management should be reviewing the performance indicators of the QMS
     
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  6. Leonid

    Leonid Well-Known Member

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    Good day @Rex Freeman.

    With reference to terms definitions in ISO 9000:2015:

    Process performance is the measurable results of the process. It defines the process effectiveness, that is the extent to which the intended results (i.e. quality objectives) are achieved.

    Product conformity is fulfillment of requirements to products. This is the performance of the product production process.

    Information about process performance and product conformity is obtained through monitoring (determines the status of intended results and product conformity) and measurement (determines values thereof).
     
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  7. tony s

    tony s Well-Known Member

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    The inputs mentioned in clause 9.3.2 are, actually, interrelated. For example: When organizations review their quality objectives on a periodical basis (e.g. monthly, quarterly) that were set by various functions, they have already covered the inputs specified in:
    • 9.3.2c.2 - the extent to which quality objectives have been met;
    • 9.3.2c.3 - process performance and conformity of products and services;
    • 9.3.2c.5 - monitoring and measurement results
    Organizations don't have to discuss each input separately.

    The APG Guidance on Policy, Objectives and Management Review has also this statement:

    ISO 9001 specifies a number of inputs to the management review process and these topics need to be addressed; however, these are not the only subjects that can be included in a review. It is also acceptable not to address them individually or simultaneously but as part of an overall review of the business.
     

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