In a simplistic word we have available a documented process for Corrective and Preventative Actions, Person A raises and submits an action, its registered and passed to an owner; the owner reviews, actions and submits the action for closure (simplistic view). Most of our actions come from internal audits not ad-hoc incidents or process failure. I'm looking at ways to encourage and implement Corrective and Preventative actions and root cause analysis. Would it deemed acceptable (in addition to the above) to document the arrangements for the monitoring and measurement of a process and include requirements for identifying the root cause and required actions of any KPI failure or failure identified in the monitoring and measurement. I.e. we have contract set-up process and we monitor the number of credits raised as a result of errors within contract set-up. If we took the credits and errors within the contract set-up to a root cause and required actions, would this be acceptable under the requirements for corrective and preventative actions.