Audit Checklist Development

yes , some only sent their subordinates

 

thanku so much sir.

 

yes

 

how can i satisfy the clause 7.1.6

 

Good day @Nitish Bhatia ;
(maybe one of the moderators can move this into a new thread specific to this new topic)

I would like to answer your question with a question. How DOES your organization currently "...determine...maintain...make available....organizational knowledge?"

Does your organization capture "lessons learned"? Does your organization create work instructions or digital programs to capture and perpetuate knowledge?

I would suggest that you look at what is already being done. The goal of this clause is to make sure you don't end up hearing statements like,....
* "I don't know, Mary was the only one who knew how to do that and now she's retired"

or...

* How did we fix this the last time it happened? I can't remember.

or...

* This is new technology and no one here has been trained.

* etc..etc....

Hope this helps

Be well.

 

There are a lot of ways an organization can demonstrate conformity with 7.1.6. These can include:

• capturing the lessons learned (e.g. debriefing, discussion of what went right/wrong);
• integrating into the processes/procedures the actions taken to address problems encountered;
• documenting procedures and work instructions and what-to-do in-case of;
• on-the-job mentoring and coaching by more senior personnel;
• echo-training of the acquired learnings from interventions taken;
• adopting opportunities for improvement provided by experienced and knowledgeable persons;
• benchmarking, or capturing/sharing best practices of other offices/process owners;
• induction and orientation sessions;
• updates thru forums, website and newsletters.

 

didnt got ur point

 

but your opinions can guide me to proceed further

 

Okay. Before you posted your question about 7.1.6, what was your understanding then?

 

We were audited for the stage 1 , here point 7.1.6 was missing in our QA manual, In last audit this point was missing but no observation was given by the auditor.
This time observation came out and in point of view to satisfy this we must retain the records of lessons learnt, customer complaints, imrovements, our technology etc.

 

Question: Is your quality manual structured like the clauses of the standard? If this is the case, it would be very easy for a CB auditor to highlight where a clause in the standard was not included in the descriptions within your quality manual. Although there's no requirement for such, CB auditors ridiculously find this not normal and will raise an "observation" for this.

 

Auditor asked for it

 

Reading the entire clause of 7.1.6, you cannot find any statement that requires documented information. When the standard says "knowledge shall be maintained and be made available" this doesn't necessarily mean "records or documents". We cannot equate documents to knowledge. Knowledge is intangible and can only be demonstrated.

Unlike with the clause 9.1.2 where it specifically mentioned "organization shall determine the methods for obtaining, monitoring and reviewing this information", 7.1.6 is not asking HOW organizations determine, maintain and make available the necessary knowledge. Thus auditors should not ask records of lessons learned, customer complaints, improvements, etc. to demonstrate conformity to this clause.

 

Thanks sir for clarifying my doubt.