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8.5.3 Customer Property

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by SEGKnight, Jul 3, 2019.

  1. SEGKnight

    SEGKnight Member

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    I work for a shipping company where we ship via vessels and trucking.... customer property is in our care but not used by our organization. Does this clause apply to us? I’m only thinking yes because it is in our control to an extent
     
  2. Andy Nichols

    Andy Nichols Moderator Staff Member

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    What are you shipping? It's customer property! You cannot, therefore, avoid the requirements in 8.5.3.
     
  3. RoxaneB

    RoxaneB Moderator Staff Member

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    Let's switch the question up a little bit...try to sell us on why it shouldn't apply. :cool: If no reasons come to mind, then you have your answer to the original question. :)
     
    Jennifer Kirley likes this.
  4. tony s

    tony s Well-Known Member

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    I'm just curious that you're asking a question that there's an obvious answer. Have you encounter someone with a dissenting answer?
     
  5. Katrijn

    Katrijn Member

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    SEGKnight, similar organisation...
    I have this covered with our WMS tag system, non-conform products/situations instructions and registration (eg goods are checked on damages on intake, regular rounds, departure... when not conform: isolate, notify customer, ...) , security measures (door alarms, cameras and such) , CMR procedures ...
     
  6. Ellie

    Ellie Member

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    Wouldn't this depend on the FOB terms? Who owns the goods and at what point ownership/liability changes?
     
  7. Katrijn

    Katrijn Member

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    Ellie,

    the transporter or logistic service provider very rarely becomes owner of the goods.
    And there should be no difference in care whether the goods belong to the sender or the receiver. The only difference is who will be billed for what...
     
    Andy Nichols likes this.

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