Good Morning. New to the forum, it seems like there is a lot of great expertise here. I am a pretty new Quality Manager, with 1 year in the position and no previous experience. We recently completed our initial Stage 2 audit for our new implementation of ISO 9001:2015, and had a finding that I am hoping to get some opinions on. Details are: 220.127.116.11a) The organization shall conduct a review before committing to supply products and services to a customer, to include: a) requirements specified by the customer, including the requirements for delivery and post delivery activities; Finding) The review of requirements from customers for delivery is not effective. Evidence) A major customer’s PO states that a QC Inspection Certificate is required. This requirement is unknown to the organization and not fulfilled on an order-by-order basis as requested on each PO. We have a workflow process in our ERP that is completed for every work order, that documents review of pricing, ability to deliver on time, engineering specifications, and material availability. This process however does not include reviewing fine print, bullet points, and terms and conditions for each PO. We process about 16 new orders per day on average, and having somebody read all the fine print on every order is not really reasonable for us. We have debated marking customers as reviewed once a single review is completed, and only doing an additional review if the customer notifies us that terms have changed, however I'm not sure that meets the intent of the standard. We also debated completing a review on our top 80% of customers and then doing one review as part of new customer set up going forward, but that misses any changes that may happen. Any thoughts or ideas?