Dismiss Notice
You must be a registered member in order to post messages and view/download attached files in this forum.
Click here to register.

8.2.3.1 Gaps within requirements and those previously expressed

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by aldocera, Feb 7, 2019.

Tags:
  1. aldocera

    aldocera Member

    Joined:
    Jan 12, 2019
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    Hello, dear community!

    I am having a bad time trying to understand the subclause e) "contract or order requirement differing from those previously expressed" in 8.2.3.1.

    I do not get what 'those previously expressed' mean...what is the object of that part?

    Could you help me out, please?
     
  2. Andy Nichols

    Andy Nichols Moderator Staff Member

    Joined:
    Jul 30, 2015
    Messages:
    2,926
    Likes Received:
    1,514
    Trophy Points:
    112
    Location:
    In the "Rust Belt"
    Did you quote or tell a customer what you could do and a price/delivery? When they ordered from you, did you check to see if they understood and you can still do that?
     
    aldocera likes this.
  3. tony s

    tony s Well-Known Member

    Joined:
    Sep 10, 2015
    Messages:
    976
    Likes Received:
    736
    Trophy Points:
    92
    Location:
    Laguna Philippines
    Variation orders or change orders are examples for clause 8.2.3.1e. When a customer require some changes, an organization need to review whether such changes can be met before accepting them.
     
    John C. Abnet and aldocera like this.
  4. aldocera

    aldocera Member

    Joined:
    Jan 12, 2019
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    Thank you for both clarifications!
     

Share This Page