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6.1 Planning: NC on External Audit

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by Ptbabu, Aug 15, 2018.

  1. Ptbabu

    Ptbabu New Member

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    We have received the Nonconformity on our external Audit

    While planning QMS quality objectives do not take into account clause 4.1 (Issue/risks and opportunities). How to close it?
     
  2. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Can you give us the exact wording of the nc statement?
     
  3. John C. Abnet

    John C. Abnet Well-Known Member

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    Good day @Ptbabu;
    Consider this...
    * Think of 4.1 and 4.2 as the identification of who cares and what do they care about (relative to your organization's "purpose" and "...organization’s ability to consistently provide products
    and services that meet customer and applicable statutory and regulatory requirements").

    * Once you have identified who cares and what do they care about, then consider risks and opportunities associated with them and address with plans those "...that need to be
    addressed...." [6.1].

    Food for thought....
    Many times long standing and well run organizations already meet the intent of the standard. If this describes your organization, then maybe your organization's existing goals and objectives (and associated plans) ALREADY address the risks and opportunities associated with what was identified via 4.1 and 4.2? Maybe the gap is simply the need to "tie" the current goals and objectives (and associated plans) with the risks and opportunities relative to the "who" and "what" identified via 4.1 and 4.2?

    Hope this helps.
    Be well.
     
  4. Andy Nichols

    Andy Nichols Moderator Staff Member

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    We don't know what the nc cited yet, John. The auditor's intent may not be in alignment with the standard. I for one believe that how the requirements for planning address the issues identified in section 4 are pretty simple - the standard isn't for sophisticated organizations, after all.
     
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  5. tony s

    tony s Well-Known Member

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    How did the auditor know that you failed to consider 4.1 and 4.2? I’d like to see also the statement of the nc.
     
  6. judegu

    judegu Well-Known Member

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    I think it may be a typo which should be 6.1.
     
  7. John C. Abnet

    John C. Abnet Well-Known Member

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    Yes, I am also anxious to see the actual citing Andy.
     

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