Who are your customers and what do they require?
Wouldn't this depend on the FOB terms? Who owns the goods and at what point ownership/liability changes?
We use something called an "Incident Form" to record events - mis-cuts, wrong identification, vendor errors, packaging errors (in- or outbound)....
Any price concessions, changes in interest rates, date changes...
I'm not a fan of surveys but we use them. My thought is that we are in touch with customers all day long. We even pay people to call them and...
... pool cues?
Kyle, how about sporting goods-type equipment? Golf clubs, bicycles, skateboards, motorcycles?
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