Many thanks for the replies. That was one of the main reasons we kept our Quality Manual because of our clients expectations to provide a...
I know that having Quality Manual is no longer a requirement under the 2015 standard but I have decided to stick with the use of a Quality Manual...
I am just embarking on the BSI Diploma and was wondering if anyone else has went down the same route. If so, how useful was it for yourself. I am...
Thanks. Yes I agree, employee surveys are good as a partial indicator but should be supplemented with alternative methods. I also use repeat...
Could anyone suggest an appropriate way of determining the needs and expectations of employees. I know these are going to be fairly obvious things...
Has anyone found this paper useful. Available at: www.iso.org/tc176/sc02/public I am going to give it a read before revising my manual to bring...
Ok, so I think the organisations certifications are best considered in respect to the needs and expectations of our customers.
Ok, thanks. That is a lot clearer now. The certification is an important aspect of the business so I think it is justified to assess the...
Could anyone please clarify for me if they would consider their 3rd part assessors such as BSI as an interested party to the organisation. I am...
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