1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
Dismiss Notice
You must be a registered member in order to post messages and view/download attached files in this forum.
Click here to register.

Employee satisfaction survey

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by Nizar, Sep 12, 2022.

Tags:
Page 1 of 2
  1. Nizar

    Nizar Member

    Joined:
    Sep 12, 2022
    Messages:
    7
    Likes Received:
    1
    Trophy Points:
    2
    Hi every one,

    im looking for Employee satisfaction survey Tempale,

    thank you all.
     
    Nizar, Sep 12, 2022
    #1
  2. tony s

    tony s Well-Known Member

    Joined:
    Sep 10, 2015
    Messages:
    1,350
    Likes Received:
    1,055
    Trophy Points:
    112
    Location:
    Laguna Philippines
    Welcome to QFO.

    I hope somebody here can share to you what you are looking for. But, why are you looking for it?

    Satisfaction surveys or questionnaires are typically formulated by the "satisfaction pitcher" from the needs and expectations of the "satisfaction catcher". If you need to have this form, you need to determine first the needs and expectations from the viewpoint of the "catcher".
     
    tony s, Sep 15, 2022
    #2
    MYO THUREIN, RonR Quality Pro and Nizar like this.
  3. Jennifer Kirley

    Jennifer Kirley Moderator Staff Member

    Joined:
    Jul 31, 2015
    Messages:
    1,071
    Likes Received:
    722
    Trophy Points:
    112
    Location:
    USA
    Welcome Nizar!

    There are three factors when looking for employee satisfaction: Comfort, compensation, and quality of work experience.

    The first two area easy to ask about. For quality of work experience, I always suggest NIST survey Are We Making Progress?

    I suggest you compare the answers among shifts if you have different shifts.
     
    Jennifer Kirley, Sep 17, 2022
    #3
    Enghabashy and Nizar like this.
  4. Andy Nichols

    Andy Nichols Moderator Staff Member

    Joined:
    Jul 30, 2015
    Messages:
    5,103
    Likes Received:
    2,559
    Trophy Points:
    112
    Location:
    In the "Rust Belt"
    Before considering an employee satisfaction survey, consider this: are your management prepared to do something about employee dissatisfaction they learn about from the survey?
     
    Andy Nichols, Sep 17, 2022
    #4
    pkfraser and Nizar like this.
  5. Nizar

    Nizar Member

    Joined:
    Sep 12, 2022
    Messages:
    7
    Likes Received:
    1
    Trophy Points:
    2
    Thank you @tony s
    Im looking for it becouse this is one of the actions of the prject of the iso 9001 certification action plan. we did the survey for our client but the auditor told us that we should add more parties like our supplier or our employees
     
    Nizar, Sep 19, 2022
    #5
  6. Nizar

    Nizar Member

    Joined:
    Sep 12, 2022
    Messages:
    7
    Likes Received:
    1
    Trophy Points:
    2
    thank you @Jennifer Kirley that was very helpful to me.
     
    Nizar, Sep 19, 2022
    #6
  7. Nizar

    Nizar Member

    Joined:
    Sep 12, 2022
    Messages:
    7
    Likes Received:
    1
    Trophy Points:
    2
    Yes of course, and this is the purpose of this action, to mesure the degree of satification of the employees and to act about it.
     
    Nizar, Sep 19, 2022
    #7
  8. BradM

    BradM Moderator Staff Member

    Joined:
    Jul 31, 2015
    Messages:
    397
    Likes Received:
    316
    Trophy Points:
    62
    Location:
    Arlington, TX
    Hello Nizar! Welcome to the forum!!

    I hope that... you understand at some level we are here to help. So when we throw more questions towards your way, it's not that we're not trying to get you what you want. Rather, we sincerely are interested in your success.

    Surveys are a bit of a tricky thing. Before addressing it's administration, scoring, response rate, etc. one must start with a fundamental question:

    What are you trying to measure?
    For employee satisfaction surveys... is this.. 1) satisfaction in life, 2) in work-life balance, 3) with current management 4) with workload 5) with some initiative the organization undertook, etc. Or is this a survey that will be given on a routine basis and measure the same things (constructs)?

    Once you figure out what you want to measure, you have to develop valid constructs for those things. Otherwise, you'll be sending out surveys and gathering results, but you may not be measuring what you think you're measuring. :)

    So here's my suggestion...

    Give some thought as to why this survey is going to be given; what is the real need? Second, does this survey have upper management support and encouragement? And third, how quickly do you need results and how much resources will you have to help?

    If you can provide that information, it might be easier for us to help guide you more accurately. :)
     
    BradM, Sep 19, 2022
    #8
    RoxaneB, tony s, Nizar and 1 other person like this.
  9. Andy Nichols

    Andy Nichols Moderator Staff Member

    Joined:
    Jul 30, 2015
    Messages:
    5,103
    Likes Received:
    2,559
    Trophy Points:
    112
    Location:
    In the "Rust Belt"
    To add to Brad’s post, the best surveys are very carefully designed and are frequently best designed and the survey conducted by specialists. Be careful of simply taking someone else’s without knowledge of their expertise.
     
    Andy Nichols, Sep 19, 2022
    #9
    Nizar and BradM like this.
  10. BradM

    BradM Moderator Staff Member

    Joined:
    Jul 31, 2015
    Messages:
    397
    Likes Received:
    316
    Trophy Points:
    62
    Location:
    Arlington, TX
    Exactly. And not knowing what that survey was validated to actually assess or measure.
     
    BradM, Sep 19, 2022
    #10
    Andy Nichols and Nizar like this.
  11. Nizar

    Nizar Member

    Joined:
    Sep 12, 2022
    Messages:
    7
    Likes Received:
    1
    Trophy Points:
    2
    hello @BradM i understand your point and im very thankful for you all, and very happy to be one of you.
    regarding my demand it come after an audit of certification 9001.
    the auditor recommend to perform employees and suppliers survey satifaction to the customer one already done.
    he told us isnt enough to made only one, we shoudl mesure the satification for more parties.
    that way im looking today for an exemple to get some insperation.

    and regarding you question about what im trying to mesure : is about Quality of working life in general.
     
    Nizar, Sep 20, 2022
    #11
    BradM likes this.
  12. Andy Nichols

    Andy Nichols Moderator Staff Member

    Joined:
    Jul 30, 2015
    Messages:
    5,103
    Likes Received:
    2,559
    Trophy Points:
    112
    Location:
    In the "Rust Belt"
    Your auditor should not be making such comments or recommendations. ISO 9001 does NOT require such things and it is breaking the rules for the Certification auditor to be suggesting that you go beyond what ISO actually states.

    Yes, employees and suppliers are interested parties, but the standard doesn't say you have to satisfy them, not does it suggest you need to measure their satisfaction.

    Please stop you inquiry and any actions regarding employee satisfaction. There are other things you can directly measure without a survey, which will tell you information about your employees.
     
    Andy Nichols, Sep 20, 2022
    #12
    Nizar, tony s and Bev D like this.
  13. Bev D

    Bev D Moderator Staff Member

    Joined:
    Jul 30, 2015
    Messages:
    606
    Likes Received:
    664
    Trophy Points:
    92
    Location:
    Maine
    Andy is correct there is no requirement in any standard to survey your Custoemrs, suppliers or employees. And you auditor shouldn’t the suggesting that you do things in an y particular manner.

    In fact Customer and supplier surveys have been shown over and over again to be not only useless but actually annoying to the suppliers and customers unless your customers are end commercial users and not manufacturers.

    In the case of employees and end users how the survey is written, analyzed and responded to is critical and not easy or obvious. These should never be homegrown - only professionally and skillfully done. Otherwise you do more damage than good.
     
    Bev D, Sep 20, 2022
    #13
    pkfraser, Nizar and Andy Nichols like this.
  14. Jennifer Kirley

    Jennifer Kirley Moderator Staff Member

    Joined:
    Jul 31, 2015
    Messages:
    1,071
    Likes Received:
    722
    Trophy Points:
    112
    Location:
    USA
    I agree the auditor is being prescriptive. This is frowned on by accrediting bodies. Besides being considered consulting, the advice is limiting. There are even better ways to take in employee contributions than predefined questions, or even the blank spot after a question that hardly anyone ever fills out.
     
    Jennifer Kirley, Sep 20, 2022
    #14
    Nizar likes this.
  15. tony s

    tony s Well-Known Member

    Joined:
    Sep 10, 2015
    Messages:
    1,350
    Likes Received:
    1,055
    Trophy Points:
    112
    Location:
    Laguna Philippines
    Your organization's management will need to ask the following:
    • Is there a requirement from the standard about employee satisfaction survey?
    • Do we need this?
    • Is this approach the only way to obtain information from the employees?
    • Will it add value to our operations?
    If your organization's management answers NO to all of the questions above, then follow the advise of @Andy Nichols - scrap the suggestion of the auditor.
     
    tony s, Sep 21, 2022
    #15
    Nizar likes this.
  16. Nizar

    Nizar Member

    Joined:
    Sep 12, 2022
    Messages:
    7
    Likes Received:
    1
    Trophy Points:
    2

    so what should i do to be compliant with this : 4.2 Understanding the needs and expectations of interested parties ?
     
    Nizar, Sep 21, 2022
    #16
  17. tony s

    tony s Well-Known Member

    Joined:
    Sep 10, 2015
    Messages:
    1,350
    Likes Received:
    1,055
    Trophy Points:
    112
    Location:
    Laguna Philippines
    You can use the recommendations by ISO/TS 9002:2016 (Guidelines for the application of ISO 9001:2015). The guideline specifies:

    "To understand the needs and expectations of relevant interested parties, several activities and methods can be carried out. They include working with those responsible for the processes or by using methods that allow the gathering of information. Methods include, but are not limited to:
    — reviewing orders received;
    — reviewing statutory and regulatory requirements with compliance or legal departments;
    — lobbying and networking;
    — participating in relevant associations;
    — benchmarking;
    — market surveillance;
    — reviewing supply chain relationships;
    — conducting customer or user surveys;
    — monitoring customer needs, expectations and satisfaction."    ​
     
    tony s, Sep 21, 2022
    #17
    Jennifer Kirley, Bev D and Nizar like this.
  18. Andy Nichols

    Andy Nichols Moderator Staff Member

    Joined:
    Jul 30, 2015
    Messages:
    5,103
    Likes Received:
    2,559
    Trophy Points:
    112
    Location:
    In the "Rust Belt"
    Sit your management team down and discuss a) who are interested parties and b) what are their needs and expectations. It's not difficult. Typically, they are:

    Customers
    Stakeholders (owners)
    Management (if not the above)
    Employees
    Suppliers
    (Regulatory agencies, if applicable to the product)

    What do they need/expect?
    Quality products, delivered on time
    Profitability
    Efficiency and effectiveness, low cost etc
    Good place to work, good money, no frustration
    Good price for products sold, no hassle
    Compliance
     
    Andy Nichols, Sep 21, 2022
    #18
    tony s and Nizar like this.
  19. Bev D

    Bev D Moderator Staff Member

    Joined:
    Jul 30, 2015
    Messages:
    606
    Likes Received:
    664
    Trophy Points:
    92
    Location:
    Maine
    You can start by asking them and then LISTEN to what they are telling you.
     
    Bev D, Sep 21, 2022
    #19
    RoxaneB, Jennifer Kirley, BradM and 2 others like this.
  20. BradM

    BradM Moderator Staff Member

    Joined:
    Jul 31, 2015
    Messages:
    397
    Likes Received:
    316
    Trophy Points:
    62
    Location:
    Arlington, TX
    Got it!! Like the others said... honestly... the auditor doesn't need to be requiring that of you.

    Going to a research school, proper methods were.... drilled into me. So surveys... are very very tricky and hard to validate and get good response rates.

    If your management is serious about it, have them pay survey monkey for a validated survey and to administer it.

    https://www.surveymonkey.com/mp/employee-satisfaction-surveys/
     
    BradM, Sep 21, 2022
    #20
    Nizar and tony s like this.
Page 1 of 2