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Lesson learned examples under 7.1.6

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by Qualmx, Aug 20, 2022.

  1. Qualmx

    Qualmx Well-Known Member

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    Hi guys, could someone share lessons learned registered into the QMS?
    I get lost at this, because when in the system there are NCR´s CA´s Risk analysis, etc,
    from all of that, we got lesson learned.

    Could you give us some ideas? but under the 7.1.6 requirements?

    Thanks
     
    Qualmx, Aug 20, 2022
    #1
  2. Jennifer Kirley

    Jennifer Kirley Moderator Staff Member

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    Hello Qualmx,

    I do not believe that 7.1.6 is specifically about lessons learned. I believe it is more about how we ensure institutional knowledge is maintained with employee turnover.

    Let us remember that the standard does not require everything to be documented as a controlled procedure for processes. Yet, personnel need to perform their tasks in support of the QMS. If these tasks are not all identified in procedures, work instructions, handbooks, flip charts, cheat sheets etc., how do we ensure the new person is enabled to perform in his/her role?

    These procedures, work instructions, handbooks, flip charts, cheat sheets etc. could be the answer. I have noticed that organizations limit the detail in procedures in order to avoid an "audit trap." But this can result in an information gap for process users. ISO is interested to know that this gap is being met.

    I hope this helps.
     
    Jennifer Kirley, Aug 20, 2022
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  3. tony s

    tony s Well-Known Member

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    tony s, Aug 21, 2022
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  4. Andy Nichols

    Andy Nichols Moderator Staff Member

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    7.1.6 is organizational knowledge. It answers the question “how do we do things around here?” Lessons learned is just a fraction of the total.
     
    Andy Nichols, Aug 21, 2022
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